Hospitality Supervisor
Reports To: Catering Manager / General Manager
Company: Thomas Franks Ltd
Location: Regional Site / Independent School Sector
Position Type: Full-Time 37.5hrs (5 days over 7, variable shift patterns based on events)
Job Purpose
At Thomas Franks, we are fanatical about food, exceptional service, and delivering individuality, passion, and style. The Hospitality Supervisor plays a key role in leading the front-of-house team, overseeing day-to-day hospitality operations, and ensuring our customers receive outstanding service. You will be responsible for upholding brand standards, managing food safety compliance, controlling wastage, and ensuring that high-end hospitality events run seamlessly.
Key Responsibilities
Hospitality & Service Delivery
- Events Management: Collaborate with the Management Team to plan, set up, execute, and clear down special functions, school events, and high-end hospitality offerings. Maintaining an annual events focused calendar with staffing overtime requirements
- Kalpna- Full oversite and management of the onsite booking system.
- Operational Oversight: Lead the daily front-of-house and hospitality operations, ensuring service and presentation areas are kept to an exceptional standard. And assume role of duty manager in rotation with management team.
- Hands-on Support: Actively support the team on the floor by serving customers, replenishing stocks, and ensuring prompt clear-down. This will include Core Lunch Service rotation.
- Quality Control: Ensure all food and beverages served meet strict company presentation and quality standards, while actively managing and controlling food wastage.
Compliance, Health & Safety
- Safety Standards: Enforce strict adherence to UK Food Hygiene laws, Thomas Franks Health & Safety policies, and allergen control procedures.
- Due Diligence: Ensure all daily and weekly due diligence paperwork, temperature checks, and cleaning schedules are completed accurately.
- Dietary Awareness: Maintain an advanced understanding of special dietary requirements and allergen awareness to safeguard customers and pupils.
Team Leadership & Development
- Supervision & Mentorship: Motivate, empower, and delegate daily tasks to front-of-house assistants, creating a cohesive and supportive team environment.
- Standards Training: Assist in training and mentoring staff on Standard Operating Procedures (SOPs), customer service etiquette, and site-specific tasks, ensuring the team wears the appropriate uniform proudly.
Core Skills & Competencies Required
- Will have to have go through a Enhanced DBS Check
- Must have a Full Manual Driving UK Valid License
- Experience: Proven experience working as a supervisor or experienced assistant within a fast-paced, high-volume catering or hospitality environment (independent school or B&I sector preferred).
- Technical Skills: Must have strong computer literacy and be comfortable managing an email account and dealing with customer queries.
- Leadership: Excellent team player with natural leadership abilities, strong organizational skills, and meticulous attention to detail.
- Communication: Fluent in verbal and written English with excellent interpersonal and customer service skills.
- Qualifications: Possession of (or willingness to work toward) a Level 2 Food Hygiene and a Level 2 Health & Safety qualification.
Pay: £27,417.00 per year
Benefits:
- Company pension
- Discounted or free food
- Free parking
Work Location: In person
