Overview
Manor Surgery run an established Urgent Care Centre based on the John Radcliffe Hospital site in Oxford. The service began on 24th January 2023 and operates from 9:30am–9:30pm, 7 days a week.
The service is GP-led and provides treatment for patients with minor illness. The Urgent Care Centre receives referrals from primary care, NHS 111, and A&E for primary care conditions.
You will be the first point of contact for patients calling or visiting the service, so it is essential that you present a professional, friendly, and approachable manner at all times. Excellent communication and customer service skills are key, along with a helpful and efficient approach when dealing with patients, colleagues, and visitors.
This is a busy and demanding role requiring flexibility and the ability to work under pressure. We are looking for a reliable team player with good timekeeping and a strong work ethic.
Previous experience in a GP or healthcare reception role is desirable, but full training will be provided. Flexibility to cover additional shifts, including weekends and at short notice, is essential.
Job Description
Job Title: Urgent Treatment Centre (UTC) Receptionist
Location: John Radcliffe Hospital, Headington
Salary: £14.06 per hour
Hours: Sunday, 9:30am - 4:30pm
(Flexibility required to cover occasional week day evenings as overtime, in line with service needs)
Responsible to: UTC Service Manager
Job Summary
We are looking for a friendly, reliable and proactive Receptionist to join our Urgent Treatment Centre team.
This is a busy front-facing role where you’ll be the first point of contact for patients, both in person and over the phone. You’ll play a key part in keeping the service running smoothly, supporting patient flow and ensuring a positive experience in what can often be a stressful time for patients.
The successful candidate will demonstrate:
- Strong organisational skills and ability to prioritise workload
- A professional, friendly, and approachable manner
- Excellent communication skills with empathy and tact
- Ability to work efficiently in a fast-paced environment
- Reliability, flexibility, and good timekeeping
- A proactive approach and willingness to learn
- Confidence using IT systems and handling administrative tasks
Key Responsibilities
- Act as the first point of contact for patients, both in person and via telephone
- Answer general enquiries and provide information about services and procedures
- Book, amend, and manage patient appointments
- Receive calls from external healthcare services to arrange patient bookings
- Liaise effectively between patients, clinicians, and other healthcare professionals
- Open and close the reception area as required, including setting up and shutting down systems
- Maintain accurate patient records, including filing and document handling
- Prepare and manage patient-related documentation as required
- Ensure specimens are correctly handled and prepared for collection
- Maintain stock levels of stationery and supplies in reception and clinical rooms
- Ensure reception, waiting areas, and clinical rooms are clean, tidy, and well organised
- Carry out general housekeeping duties, including staff kitchen areas
- Ensure the building is secure at the end of shifts (locking doors, windows, and shutting down equipment)
- Handover any unresolved issues to colleagues at the end of shifts
- Adhere strictly to patient confidentiality at all times
- Undertake any other reasonable duties as required
Pay: £14.06 per hour
Application question(s):
- Please describe why you are applying for this role
- This is a fully in-person role based in Oxford. Please confirm how you could reliably attend each day.
- Do you have any reception experience or experience dealing with the public
- Have you worked for a GP surgery or NHS setting before
Work Location: In person
