Who We Are
Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, is mobilising the onsite Build-to-Rent team at Neptune Wharf — a flagship residential-led development in Deptford.
Neptune Wharf comprises 139 high-specification furnished Build-to-Rent apartments, alongside carefully curated resident amenity spaces. The wider scheme includes Open Market Sale homes, affordable accommodation, commercial units, and extensive public realm.
The Position
We are looking for an experienced Maintenance Manager to take ownership of the building's maintenance operation, ensuring our homes, amenities and communal spaces are maintained to an exceptional standard whilst delivering an outstanding resident experience.
Reporting directly to the General Manager, you will lead all day-to-day maintenance operations, manage contractors, oversee statutory compliance and work closely with the wider site team to ensure Apex One remains one of London's leading Build to Rent developments.
The Maintenance Manager will be responsible for, but not limited to, the following duties:
Contractor management
- Manage the performance of maintenance contractors and specialist suppliers.
- Supervise contractor works and ensure all RAMS, permits and statutory requirements are complied with.
- Monitor service levels and ensure contractors deliver value for money.
Planned Preventative Maintenance
- Coordinate Planned Preventative Maintenance (PPM) schedules across all building systems.
- Maintain oversight of the building's plant, mechanical and electrical systems, monitoring performance, identifying potential issues, and coordinating specialist contractors to ensure systems remain safe, compliant and fully operational.
- Maintain accurate maintenance records and ensure statutory inspections are completed on time.
Apartment Maintenance & Turnaround
- Deliver an exceptional maintenance service to residents, ensuring maintenance requests are completed within agreed service levels and residents are kept informed throughout.
- Inspect vacated apartments, prepare repair worksheets, and assist in readying apartments for reletting within target deadlines.
- Report defects that are covered by warranty to appropriate supplier and ensure issue resolution
- Undertake small-scale repairs and redecoration tasks.
- Assist new residents on move-in days, including demonstrating the operation of thermostats, appliances, and utilities.
Compliance
- Support the General Manager in maintaining statutory compliance across the development.
- Maintain records relating to fire safety, emergency lighting, water hygiene and other statutory inspections.
- Report compliance concerns promptly and ensure remedial works are completed.
Estate Management
- Perform daily site walks, resolve issues, and report defects and relevant maintenance issues to the Building Manager along with corrective suggestions.
- Maintain cleanliness and tidiness of all communal areas.
- Manage refuse collection areas and related activities.
- Power wash, mow, and grit external surfaces as required.
- Ensure all interior and exterior lights are operational and replace light bulbs as required.
- Perform portering duties including moving furniture.
- Manage key cabinet, parcel room, car park, cycle storage, and risers.
- Undertake and report communal and apartment utility meter readings.
- Monitor maintenance supplies and ensure appropriate levels of supplies and parts are maintained and storage is kept tidy and organised at all times.
- Play a key role in developing a community feel at Neptune Wharf by building relationships with residents, colleagues, and suppliers.
The Person
The Maintenance Manager will be able to meet the following criteria:
Essential:
- Previous experience in a similar role, with a minimum of five years working as a Maintenance Manager or similar, preferably gained in a 150+ apartment scheme in either the residential, student accommodation, healthcare, or hospitality sector.
- General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, and carpentry.
- Strong redecoration skills that are sufficient to turn around vacated apartments ready for re-letting.
- Good written and verbal communication skills coupled with strong interpersonal skills.
- Strong work ethic, confident, resilient, and proven ability to work under pressure and meet tight deadlines.
- Ability to undertake assigned training as scheduled that are relevant to this role.
- Genuine passion for delivering high levels of customer service.
- Ability to use Microsoft Office applications such as Excel, Word, and Outlook.
- Willingness to respond to emergencies outside normal working hours.
- Smart and presentable appearance.
Desirable:
- Previous experience using a maintenance request management software (training will be provided as required).
- IOSH Managing Safely qualification.
- Knowledge of Building Safety Act requirements.
The Employment Details
- Basic salary of £35k - £40k.
- 20 days annual leave plus bank holidays.
- Discretionary bonus.
- 40 hours per week.
Pay: £35,000.00-£45,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
