We are seeking a customer-focused and driven Service Advisor to join the team at Baylis. As the first point of contact for customers, you will play a key role in delivering an outstanding customer experience while acting as the link between customers and the workshop team.
In this fast-paced, customer-facing role, you will manage service appointments, maintain communication throughout the repair process, advise on additional work, and help exceed customer satisfaction and sales targets. This opportunity is ideal for someone who enjoys working with people, thrives in a busy team environment, and is passionate about delivering exceptional service.
Benefits (in addition to standard):
- OTE £36,000.00
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Ideally have 2 years customer facing experience in a retail environment.
- Prefer to work in a team environment.
- You will be a customer centric person.
- Target driven and ambitious
- Enjoy being busy and meeting new people
- Hold a driving licence
As the Service Advisor:
- You will have a proven record of delivering excellent customer service.
- Be able to exceed customer service expectations.
- Be able to exceed product sales targets.
- Able to meet customers face to face and be the first line of contact
Main Duties
- Prepare job cards the day before the customer appointment.
- Arrange appointments for customers.
- Customer interaction mainly face to face and via the various communication channels.
- Maintain detailed records of each service visit on the job card.
- Advise customers of any additional work required with costs.
- Be the primary point of contact between customers and the workshop.
- Exceed the monthly customer recommendations targets.
- Deliver outstanding customer experience.
- Make sure that the product sales targets are exceeded.
- Update customers of progress made at least every 4 hours.
- Prepare customer invoices ready for payment.
- Contact the customers post appointment to ensure they are happy.
- Consistently live the company's core values.
- Handle customer concerns and address complaints.
Job Type: Full-time
Pay: £27,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Referral programme
Ability to commute/relocate:
- Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Automotive service: 1 year (preferred)
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
