We are looking for a Client Relationship Manager (CRM) to join the Bidvest Noonan Customer Experience Team. This role will be responsible for building, maintaining, and strengthening the company’s relationship with existing strategic clients.
You'll work proactively to understand client needs, address concerns, and enhance overall customer experience. Having a strategic mindset will aid retention and expand client accounts by identifying growth opportunities and facilitating B2B communication.
Key Responsibilities
- Navigate client organisational structure and build long-term relationships.
- Identify key stake holders and influencers.
- Learn the needs & expectations of the client and develop plans to meet them.
- Regular checking in with the client to ensure they are satisfied with the company.
- Monitor and support the improvement in Net Promotor Scores and any internal survey systems. operated by the client that reflect service levels.
- Manage client escalations working with the operations or back-office teams to resolve.
- Support the growth agenda by seeking out new opportunities, tracking bids and success rates.
- Own, produce and deliver client Quarterly Business Reviews.
- Attend Operations led QBR’s on key contracts and monitor and support the team promoting high quality customers service standards, companywide Innovation and ESG initiatives.
Your experience
- Proven experience as a Client Relations Manager or Relationship Manager.
- A customer- oriented attitude.
- Confident engaging at senior/exec management levels.
- Analytical mindset.
Performance Measurements
- New growth opportunities evident and improvement in retention rates with the client.
- NPS score trends.
- Executive feedback.
- Capturing & recording the Voice of the Customer.
- Quality of analysis, recommendations & reporting.
- Business Unit Managing Director feedback.
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
