Location: Truro, Cornwall
Type: Permanent, Full-time
Ideal for: School or college leavers
Hours: 8:00am – 5:00pm Monday to Friday, plus 1 in 4 Saturdays
Benefits:
- Generous Holiday Allowance
- 7% Employer Pension Contribution (after 3 months)
- Private Health Care (after 6 months)
- Company Pension
- Employee Discount
- Free On-site Parking
- Ongoing Training and Development Opportunities
About the Role:
Cornwall Glass is offering an exciting opportunity for an enthusiastic apprentice to join our Truro branch and develop valuable customer service, administration, and industry knowledge within a well-established and supportive company. As part of our award-nominated Apprentice Journey, you will complete a Level 2 Customer Service Practitioner Apprenticeship over 15–18 months, with opportunities for further progression within the business. This varied role will involve working closely with customers, processing orders, and supporting the sales team.
You will also have the opportunity to gain practical experience within our site operations to develop a wider understanding of our products, services, and processes. This may involve some physical work, including handling glass products and assisting with site activities when required.
Daily Tasks Include:
- Providing excellent customer service both in person and over the telephone
- Assisting customers with enquiries and product information
- Processing customer orders accurately and efficiently
- Managing order entry and updating customer records
- Supporting the sales and administration team with day-to-day tasks
- Working closely with production and site teams to ensure customer requirements are met
- Assisting with site operations when required, including handling products safely and supporting warehouse activities
- Maintaining a safe, organised, and professional working environment
Desired Skills & Personal Qualities:
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Good IT and administration skills
- Confidence when speaking with customers
- Willingness to learn and develop new skills
- Ability to work independently and as part of a team
- Reliable with good timekeeping
- Friendly, professional, and approachable
- Organised and motivated to learn
- Positive attitude and strong work ethic
- Problem-solving mindset
Additional Training Provided:
- Level 2 Customer Service Practitioner Apprenticeship
- Training is delivered by Focus Training and will require travelling to Marsh Mills, Plymouth once a month
- Product Knowledge Training
- Health & Safety Training
- First Aid Certification
Pay: £16,640.00-£17,368.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- What interests you about this apprenticeship and working for Cornwall Glass?
- How will you travel to work? (e.g. car, bus, train, or bike)
- Can you describe a time when you provided good customer service or helped someone solve a problem?
Work Location: In person
