About the Role
At Ugolini Service Solutions Ltd, we understand that great service starts with strong operations. Based in Liverpool, we support our customers by delivering reliable, efficient, and professional service solutions, and we are looking for an Operations Administrator to help keep our business running smoothly.
This role is ideal for someone who enjoys organisation, problem-solving, and being the person who helps teams stay on track. You will play a key part in coordinating daily operations, maintaining accurate information, supporting customers and colleagues, and improving the way we manage our processes.
You will not just be completing administrative tasks; you will be helping create structure, efficiency, and consistency across our operations. We are looking for someone who takes ownership, pays attention to detail, and enjoys working in a collaborative environment.
Why Work With Us?
Supportive Team Environment:
Join a professional and friendly team where your ideas, organisation skills, and contribution are valued. You will work alongside colleagues who are committed to delivering excellent service.
Career Development:
This is an opportunity to build your experience in operations, administration, and business support while developing skills that can support your long-term career growth.
Varied Responsibilities:
No two days are the same. You will gain exposure to different areas of business operations, from coordination and reporting to customer support and process improvement.
Professional Workplace:
We value reliability, teamwork, and continuous improvement. You will be part of a company that focuses on delivering quality results for customers and creating a positive working environment.
Key Responsibilities
Operations Support:
Provide administrative support to ensure daily operations run efficiently. Assist with coordinating activities, tracking progress, and maintaining accurate operational information.
Scheduling and Coordination:
Support planning, scheduling, and communication between teams, customers, and suppliers to ensure smooth service delivery.
Documentation and Reporting:
Maintain records, update databases, prepare reports, and ensure operational documents are accurate and organised.
Customer and Team Communication:
Handle emails, calls, and general enquiries professionally while supporting effective communication across the business.
Process Improvement:
Identify opportunities to improve administrative processes, increase efficiency, and support better ways of working.
General Administration:
Assist with invoices, paperwork, spreadsheets, data entry, and other business administration activities as required.
What We Are Looking For
Experience:
Previous experience in administration, operations support, office coordination, customer service administration, or a similar role is preferred.
Organisation Skills:
You are highly organised, able to manage multiple priorities, and comfortable working with deadlines.
Attention to Detail:
You take pride in accuracy and ensure information, records, and documentation are maintained correctly.
Communication Skills:
You communicate clearly and professionally with colleagues, customers, and external contacts.
Technical Skills:
Confident using Microsoft Office, including Word, Excel, and Outlook. Experience with business systems or databases is an advantage.
Mindset:
You are proactive, dependable, and enjoy finding practical solutions. You are someone who takes ownership and wants to contribute to a successful team.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Employee mentoring programme
- Flexitime
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in Liverpool L24 9HL
