Contract type: Perm (shift pattern type will be 12 hours across to early/lates 7am-7pm or 7pm-7am)
Rank/grade: PC
Salary: According to national pay scales plus allowances
Directorate/department: Local Policing/ JCCR
Vetting level required: RV/CTC (internal officers may be required to undertake a vetting check before moving into the role)
Location: Bishopsgate
About the team
The Force Control Room is the heart of operational policing, acting as the first point of contact for emergency and non-emergency incidents. Our dedicated team works 24/7 to support front-line officers and the public, making quick, informed decisions in a high-pressure environment.
We are a close-knit, professional team with a strong sense of purpose and collaboration. The Force Control Room plays a critical role in delivering public safety and we pride ourselves on our resilience, adaptability and commitment to service.
About the role
As a Command and Control Operator, you will handle incoming calls from the public, internal staff, and partner agencies, assessing risk, prioritising incidents, and deploying resources accordingly. You will work with a wide range of information systems to ensure accurate logging and effective support for operational policing.
This role requires strong communication skills, sound judgement under pressure and the ability to manage multiple priorities in a dynamic environment. Full training will be provided, and ongoing development opportunities are available for those looking to progress in a fast-paced policing.
Responsibilities
In this role, you will be:
- Receiving and triaging emergency and non-emergency calls, applying THRIVE+ assessments.
- Recording incidents accurately on Command and Control systems (CAD, Niche etc.)
- Deploying and coordinating resources in line with policy and operational need.
- Communicating clearly and effectively via radio and telephone with officers and staff.
- Supporting critical incidents and safeguarding concerns through accurate information handling and escalation.
Requirements
Your application will be scored against the criteria listed below for shortlisting. Please ensure that you reference your ability, knowledge and experience against these points in your application.
- Excellent communication skills.
- Ability to work under pressure.
- Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems.
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’
The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job role will not be considered.
If you would like to discuss the post in more detail, please contact: Hina Joshi, [email protected]
The closing date for applications is Monday 13th July @ 5PM.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 20th July.
Please note that your application will not be considered without the completed endorsement form. Please ensure you leave enough time for your verifiers and senior leaders to complete the support of your application before the closing date.
Please note if you are a student officer and have not yet completed your probationary period, please contact your supervisor prior to submitting your application, to check your eligibility.
Please note Officers who are not within 3 months of completing their tenure period, will not be eligible to apply for internal roles. This applies only to Officers who are not currently working within this Directorate.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via [email protected].
