About Tee Xpress
Tee Xpress is a busy custom clothing and garment-printing company based in Leicester. We are looking for a friendly, organised and reliable Admin and Customer Service Assistant to join our team full-time.
This is a varied role involving office administration, customer service, order processing and basic graphic work. The successful applicant must be confident communicating with customers and comfortable working in a busy environment where accuracy and good organisation are essential.
Main responsibilities
- Answering customer emails and telephone calls
- Responding to enquiries professionally and helpfully
- Processing and checking customer orders
- Updating customers about their orders
- Entering information accurately into company systems
- Organising order details and customer artwork
- Carrying out general administrative duties
- Creating basic customer mock-ups
- Making simple changes to graphics, text and layouts
- Checking artwork and order information before production
- Working with the production team to ensure orders are completed correctly
- Helping to resolve customer issues when required
Skills and experience
- Good written and spoken English
- Confident and professional telephone manner
- Strong attention to detail
- Good computer and administrative skills
- Able to organise and prioritise different tasks
- Friendly, patient and helpful when dealing with customers
- Able to work independently and as part of a team
- Previous office, administration or customer-service experience is preferred
Graphic experience
Basic experience with Adobe Photoshop, Illustrator, Canva or similar software would be an advantage. Full professional graphic-design experience is not essential, but applicants should be confident using computers and willing to learn how to prepare simple customer mock-ups and make basic artwork changes.
Working arrangements
This is a full-time, permanent, Monday-to-Friday position based at our premises in Leicester. This is an in-person role and is not suitable for remote working.
When applying, please include your CV and details of any administration, customer-service or graphic-software experience.
Pay: £12.71 per hour
Work Location: In person
