Starting Salary: £12.71 per hour (flexible with industry experience)
Location: Glasgow City
Full time: 40 hours per week
Fully on site
Voted one of Sunday Times Best Places to Work 2025 and 2026!
Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.
At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email.
Key Responsibilities include:
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Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
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Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
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Build and maintain strong working relationships with our branches and wider teams
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Package and post high value web orders and special orders securely and in line with company policy
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Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
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Enhance sales performance by responding to sales queries
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Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales
Qualifications & Experience:
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Previous retail experience would be advantageous
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Passion for jewellery, gemstones, and precious metals
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Excellent interpersonal skills with the ability to engage and connect with clients.
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High attention to detail and accuracy
Benefits:
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Excellent career development opportunities and a clear development path
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Accredited industry training and qualifications (fully-funded)
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29 days holiday per year
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Company life assurance of three times your salary for all colleagues
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Generous staff discounts
