Job Summary
Underground Gym Tunbridge Wells | Full-Time | Permanent
Salary: £30,000 basic + Uncapped Commission
40 hours per week | Shift-based role
We’re looking for a Sales Professional. Not just someone who can sell memberships.
Underground Gym is an independent, established fitness business with a strong reputation for exceptional equipment, service and community.
We’re looking for an experienced Sales manager to join our Tunbridge Wells team.
This is a role for someone who is commercially driven, confident speaking to people, highly organised and motivated by results. Someone who understands that successful sales comes from consistently managing a pipeline, creating opportunities, following up effectively and delivering an excellent customer experience.
We’re not looking for just anyone.
We’re looking for a sales professional who can take ownership of their numbers and has the ambition to become one of the strongest performers within the business.
The Role
As Sales manager, you will be responsible for converting enquiries, generating new opportunities and managing prospects through the full sales journey.
Your responsibilities will include:
Lead Management & Conversion
- Respond promptly and professionally to incoming enquiries
- Manage and convert digital leads, guest enquiries and walk-in opportunities
- Follow up consistently with prospects throughout the sales process
- Manage your pipeline and maintain accurate records
- Re-engage with previous enquiries, tours and missed appointments
- Consistently work towards and exceed monthly sales targets
Sales & Customer Experience
- Conduct engaging gym tours and consultations
- Understand each prospect's requirements and recommend the appropriate membership
- Confidently present membership options and overcome objections
- Take prospects through the complete sales journey, from initial enquiry through to close
- Deliver a high standard of customer service throughout the process
Business Development
- Generate new leads through proactive outreach and in-reach activity
- Develop creative ways to introduce new prospects to Underground
- Build relationships within the local community and surrounding businesses
- Support promotional campaigns and maximise opportunities generated by the marketing team
Performance & Accountability
- Take ownership of your individual sales performance
- Work towards daily, weekly and monthly KPIs
- Consistently monitor your activity, conversion rates and pipeline
- Attend sales meetings and contribute to the wider team
- Be accountable for your results and continually look for ways to improve
Who We're Looking For
We want a sales professional, not someone simply looking for their next job.
You will ideally have:
- 2+ years' experience in a sales environment, preferably within leisure, fitness or a similar consumer-facing industry
- A proven track record of working towards and achieving sales targets
- Excellent communication and interpersonal skills
- Confidence speaking to prospective customers face-to-face and over the phone
- Strong follow-up and pipeline management skills
- A competitive and commercially focused mindset
- The ability to work independently and take ownership of your performance
- Excellent organisation and time-management skills
- The resilience to handle rejection and remain consistent
- A genuine desire to develop your sales ability and progress within a growing business
Most importantly, you enjoy selling.
You understand that activity creates opportunity, that follow-up creates sales and that hitting target requires consistency.
What We Offer
£30,000 basic + uncapped commission
There is no ceiling on your earning potential. The better you perform, the more you earn.
You'll also receive:
- Free Underground Gym membership
- F&B discounts
- Ongoing sales and professional development
- High-quality training
- Genuine opportunities for career progression
- The opportunity to work within a growing independent business
- A strong team environment with a clear focus on performance
The Environment
Underground isn't a corporate leisure chain.
We're an independent gym with a strong identity, a loyal community and a serious focus on delivering an excellent experience.
We take our training seriously, but we don't take ourselves too seriously.
You'll work alongside a team that values energy, accountability, initiative and getting results.
Working Pattern
This is a full-time, permanent position working 40 hours per week.
Due to the nature of the leisure industry, the role includes a combination of:
- Morning shifts
- Evening shifts
- Weekend shifts
The role is fully based in the gym, so applicants must be able to reliably commute to Tunbridge Wells or be willing to relocate before starting.
Before You Apply
Please don't apply simply because you have worked in a gym before.
We are specifically looking for someone with strong sales ability, commercial awareness and a proven desire to achieve.
If you're someone who enjoys targets, thrives on competition, is confident picking up the phone, isn't afraid of rejection and gets genuine satisfaction from closing a sale, we'd like to hear from you.
If you're a Sales Guru looking for your next challenge, this could be the role for you.
Pay: From £30,000.00 per year
Benefits:
Work Location: In person
