Customer Relationship Manager

New Way Recruitment LTD -
Bedford

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Job details

£40,000 - £45,000 a year

Qualifications

Client engagement
Customer relationship management
Relationship management
NVQ
Communication skills
Marketing

Full job description

Customer Relationship Manager

Salary: £42,000 - £45,000 per annum DOE

Location: Bedford

About the Role:

We are recruiting on behalf of a well-established care provider who specialises in delivering high-quality, person-centred care within nursing and residential care homes. As a Customer Relationship Manager, you will play a pivotal role in building strong connections with families, residents, and the wider community to ensure the care home remains the provider of choice.

Key Responsibilities:

Act as the main point of contact for prospective residents and their families, guiding them through the admissions process with compassion and professionalism.
Build strong relationships within the local community to enhance the home’s profile and reputation.
Develop and implement marketing strategies to attract new residents.
Maintain detailed knowledge of the home’s services, facilities, and ethos to effectively communicate its value proposition.
Work collaboratively with the home’s management team to ensure a seamless resident journey from initial enquiry to move-in.

About You:

Previous experience within the care sector is highly desirable, ideally with direct knowledge of how care homes operate.
Excellent communication and interpersonal skills with the ability to build trust quickly.
Strong organisational abilities and a proactive approach to problem-solving.
A genuine passion for supporting older people and promoting person-centred care.

Benefits:

Competitive salary of £40,000.
Opportunity to work with an established and respected care provider.
Supportive team culture with professional development opportunities.
The chance to make a real difference to residents and their families.

Our Promise:

At New Way Recruitment, we believe in Heart-Led Hiring in Care. Guided by our ethos of “Recruiting with Care, Placing with Purpose”, we are committed to a recruitment experience where compassion meets opportunity.

Our promise is simple: a heart-led, confidential, and individually tailored approach for every candidate and client we support. You can be assured that our team handles every step of the process with integrity, understanding, and genuine care.

If you’re considering your next move and this job sounds like something you would be interested in then please don’t hesitate to get in touch - we’re here to help.

INDHP

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