Workshop Controller
This is an integral part of the Aftersales department, working in a fast-paced environment. We are looking for an experienced Workshop controller to join our aftersales team. Reporting directly to the Aftersales Manager and ensuring efficient and high-quality servicing and repairs are achieved whilst driving customer satisfaction.
The role
· Must be highly organised and able to multitask.
· Leading and managing a workshop team with strong team developmental focus
· Allocating work to technicians whilst ensuring work standards and time scales are achieved.
· Technical and problem-solving abilities
· Driving the brand standards to ensure they are always maintained.
· Keeping track of workshop productivity and ensuring all KPI’s are achieved.
· Driving customer satisfaction scores
· Being the main point of contact for the front of house team to ensure customers are kept up to date.
The successful person:
· Must have a proven track record in a Workshop controller position.
· Proficiency with workshop management software
· Must have strong communication and organisational skills
· Team Player mentality
· Must be experienced in team management
· Will have a technical and problem-solving background
· Have worked in a fast-paced main dealer environment.
· Have exceptional man management skills.
Mon Motors Benefits:
· Family run business
· 30 days annual leave (22 days + 8 Bank holidays)
· Increased annual leave with length of service
· An extra holiday day to celebrate your birthday
· 24/7 access to our employee assistance programme
· Contributory pension scheme
· Life assurance scheme
· Car benefit scheme (also available for immediate Family)
· Employee discounts on vehicles, MOTs, parts & servicing
· Brand accredited training
· Career progression: Ongoing support, coaching, and training
Pay: £36,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Main dealer : 2 years (required)
- Workshop Controller: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
