Job title: Practice Manager
Location: Harley Street, London
Salary: Dep on exp + benefits
Term: Permanent
Hours: Full-time
A little about the role
As Practice Manager, you will play a key role in the setting up and progressive development of the administrative support services provided to Oncology Consultants at The London Clinic. The Practice Manager is responsible for the co-ordination of the pathway through and management of Oncology Consultants administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource actively supporting patients and consultants to provide a high level of service.
What you’ll be doing
- Act as the primary point of contact for patients, relatives, GPs, Consultants, clinical teams and other stakeholders, providing a professional and responsive service.
- Provide comprehensive operational and administrative support to Consultants, helping to organise and develop their practice and manage their workload effectively.
- Oversee the accurate and timely management of patient correspondence, referrals, appointments, investigations and related clinical administration, maintaining confidentiality and high data quality.
- Act as a key link between Consultants and internal departments, ensuring queries are resolved and processes, systems and policies are followed effectively.
- Oversee the day-to-day running of the practice, prioritising workloads and ensuring tasks and outstanding actions are completed within agreed timescales.
- Build and maintain effective relationships with internal teams and external service providers supporting the Consultant’s practice.
- Analyse practice data and produce reports to support service development, activity, growth and informed decision-making.
- Identify and implement improvements to processes, systems and patient pathways, contributing to service development, efficiency and an enhanced patient experience.
- Support the effective allocation of administrative responsibilities across the practice team and provide cover for colleagues as required.
What we’re looking for
Essential
- GCSE English or equivalent.
- Prior healthcare administration experience, ideally within a private practice or hospital setting.
- Strong PA/secretarial and practice administration experience in a fast-paced environment.
- Excellent organisational, communication and time management skills.
- Strong patient focus and commitment to delivering exceptional customer service.
- Experience managing a varied workload and working effectively with clinical and non-clinical stakeholders.
- Proficient in Microsoft Office, including Word, Excel and Outlook.
- Ability to work independently, use initiative and manage confidential and sensitive information.
- Strong problem-solving skills, with the ability to influence and implement service improvements.
Desirable
- Further education or relevant professional qualification.
- Experience of practice development, growth or service improvement.
- Experience of data collection, analysis and reporting.
- Experience of billing, invoicing and patient account management.
- Knowledge of medical terminology.
- Experience using oncology-specific systems, such as MOSAIQ.
About us
At The London Clinic, everything starts with our people. Whether you’re at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.
As the UK’s largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we’re always looking ahead.
We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times’ UK Best Employers Survey 2026.
What's in it for you
- Life insurance – Get life cover worth four times your salary, whether you’re full-time or part-time.
- Private medical cover – Once you’ve passed probation, our employee medical scheme gives you fast-track access to private healthcare.
- Pension – Join our matched pension scheme and enjoy up to 10% contributions.
- Employee assistance programme – From stress to practical guidance, our counselling service has your back.
- Blue light card – Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
- Cycle to work – Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
- Electric car scheme – Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
- Subsidised staff restaurant – Dig into a variety of tasty, healthy meals without denting your wallet.
- Recognition programmes – Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn’t go unnoticed.
How to find us:
Our main hospital is based at:
20 Devonshire Place, London, W1G 6BW
Located in central London near Harley Street, we are within walking distance of:
- Oxford Circus
- Bond Street
- Baker Street
- Great Portland Street
This role will be based from:
146 and 116 Harley Street, London, W1G
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.
The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
