Looking for a flexible role that fits around your lifestyle? Join us for around 9–12 hours per week, with ideal flexi-hours that work for you while earning some extra cash. This isn't your traditional sales role—there are no cold calls. Instead, you'll be speaking with customers after their home design visit, understanding their experience, exploring any objections they may have, and helping them take the next step. If you're a great communicator who enjoys meaningful conversations and making a real difference, we'd love to hear from you!
The role will focus on contacting customers who have had quotations created but not yet purchased. During the journey, you will not only follow up on quotations and support sales opportunities, but also ensure every prospective customer receives a best-in-class experience with you.
The role pays from £13 per hour and for every converted quote to order you will recieve 0.5% from the sale amount.
Core responsibilities:
o Relationship Building: Build strong relationships with prospective customers through phone, email, and follow-up material communication
o Sales Pipeline Management: Efficiently manage and maintain the sales pipeline, ensuring each lead is followed up, qualified and converted into successful orders. Track interactions and progress using the CRM system.
o Customer service: Ensure all enquiries are handled professionally, efficiently, positively and in line with the Just Shutters culture and brand.
o Collaboration: Work closely with the wider franchise owners and Business Support team to ensure a seamless customer experience
About You
· Previous experience in sales, customer service, or lead management is preferred
· Excellent communication and interpersonal skills
· Passion for delivering outstanding customer service
· Confident speaking with customers over the phone and via email
· Highly organised with strong attention to detail
· Positive, proactive, and professional approach
About Us
Just Shutters is the UK’s largest independent retail shutter specialist and a trusted, customer-focused company with a thriving network of 20 franchisees. We’re known for beautifully crafted plantation shutters, expert advice and outstanding customer service, with over 4,000 happy homeowners rating us 9.9/10 on Checkatrade.
We’ve built our reputation on delivering bespoke, made-to-measure shutters that are expertly installed and built to last. With one of the widest ranges of plantation shutters in the UK, we offer an extensive choice of styles, colours and finishes to suit every home, including exclusive signature ranges that combine innovation with timeless design.
At Just Shutters, our customers are at the heart of everything we do. From the first design visit to final installation, we’re committed to providing a personal, professional and pressure-free experience. Our strong systems, caring approach and commitment to innovation continue to drive growth across our franchise network, while creating opportunities for our team to develop professionally and grow alongside the business.
Pay: From £13.00 per hour
Work Location: Hybrid remote in Bournemouth BH6 3QU
