Salary: Market related
Reference: 145880
IT Supervisor
Cornwall-Launceston
Manufacturing
We are currently seeking an experienced and proactive IT Supervisor. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.
If you're ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading production business, we'd love to hear from you.
Responsibilities:
- Lead the implementation of Group IT initiatives at site level.
- Manage and maintain IT infrastructure including networks, servers, and security systems.
- Diagnose and resolve system issues promptly to minimise downtime.
- Provide expert support for hardware and software (PCs, laptops, printers, phones).
- Configure and install IT solutions and manage user accounts, backups, and security.
- Ensure production systems and factory terminals are fully operational.
- Collaborate with Maintenance to replace failed hardware and restore functionality.
- Configure new products on factory terminals and ensure label compliance.
- Plan and execute system upgrades with minimal disruption.
- Evaluate software updates and consult with production teams on added functionality.
- Promote proper hardware care and barcode quality standards.
- Act as the primary on-site IT contact, offering guidance and training to users.
- Foster strong relationships across departments and support basic IT needs.
- Uphold help desk KPIs and deliver exceptional customer service.
- Manage resolution of business-critical system issues and communicate updates.
- Collaborate with IT Management on policies, systems, and innovation.
- Manage IT procurement within budget and Capex guidelines.
- Prepare reports and summaries for site leadership.
We act as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
INDFMCG
