Job title: Care Navigator
Rate of pay: £12.72 starting rate reviewed after 3 months
Location: Clarendon Lodge Medical Practice, Leamington, CV32 5SS
Hours: 37 per week
Working Pattern: Monday to Friday, with shifts between 7:45am and 6:30pm
Are you an organised, resilient and compassionate individual who enjoys helping others? We're looking for a Care Navigator to join our friendly, supportive GP Reception Team.
This is a busy and rewarding front-line role where no two days are the same. As the first point of contact for our patients, you'll play an important part in helping them access the right care at the right time. You'll need to be confident managing a high volume of enquiries, remain calm under pressure and genuinely enjoy supporting people.
The Role
As a Care Navigator, you will:
- Welcome patients and provide a professional, friendly first point of contact.
- Answer a high volume of telephone calls and deal with face-to-face enquiries.
- Book appointments and signpost patients to the most appropriate clinician or service.
- Carry out a range of administrative duties accurately and efficiently.
- Work closely with GPs, nurses and the wider practice team to deliver excellent patient care.
About You
We're looking for someone who:
- Is honest, reliable and takes pride in providing a high standard of service.
- Is resilient and able to remain calm in a fast-paced, sometimes challenging environment.
- Has a genuine desire to help patients and deliver excellent customer care.
- Is a supportive team player who enjoys working collaboratively with colleagues.
- Has excellent communication and interpersonal skills.
- Is organised, adaptable and able to prioritise competing demands.
- Has good IT skills, attention to detail and the ability to work accurately under pressure.
- Is flexible, proactive and willing to learn and develop within the role.
Previous experience in a GP practice or customer-facing role is desirable but not essential, as full training will be provided for the right candidate.
What We Offer
- A welcoming and supportive small team.
- A varied role where every day is different.
- Monday to Friday working with shifts between 7:45am and 6:30pm.
- Opportunities for career progression and personal development.
- Annual pay review and access to bonus scheme.
- The opportunity to make a real difference to your local community every day.
If you're looking for a rewarding role where you can use your people skills, thrive in a busy environment and make a positive difference to patients, we'd love to hear from you.
Please note we may pause/close applications early if a high number of applications are received and/or suitable candidate is found.
Pay: From £12.72 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Application question(s):
- IMPORTANT: Please tell us a little about why you'd be a great Care Navigator
Work Location: In person
