About the role
Are you friendly, organised and keen to build a career in eCommerce and customer service?
We’re looking for an enthusiastic eCommerce Support Administrator Apprentice to join our Sales & Purchasing team. This is a fantastic opportunity for someone who enjoys working with people, solving problems and learning new skills in a fast-paced business environment.
You’ll play an important role in supporting our customers across our eCommerce platforms while also gaining valuable experience in sales, purchasing and business administration.
What you'll be doing
Your day-to-day responsibilities will include:
- Responding professionally to customer enquiries via eCommerce platforms, email and phone.
- Handling returns, refunds, replacements and shipment queries.
- Liaising with couriers and internal departments to resolve customer issues.
- Supporting the eBay Specialist with customer service and platform activity.
- Helping maintain excellent customer feedback by resolving issues quickly and proactively.
- Supporting online sales and merchandising, including raising orders and checking product and stock information.
- Assisting with new product listings, including descriptions, specifications and images.
- Maintaining reports covering complaints, returns, refunds and credits.
- Supporting the Purchasing team by raising accurate purchase orders.
- Maintaining delivery schedules and the Config Planner.
- Assisting with B2B orders, purchasing administration, reporting and data maintenance.
What we're looking for
We’re looking for someone who is:
- Friendly, professional and proactive.
- A confident communicator with strong written and verbal English.
- Highly organised, accurate and detail-oriented.
- Comfortable managing multiple tasks in a changing environment.
- Interested in customer service, eCommerce and business administration.
- Confident using Microsoft Office and willing to learn new software and platforms.
- A minimum of 5 GCSEs (or equivalent) at grade 4/C or above, including Maths and English.
Why join us?
This is more than just a customer service role. You’ll gain hands-on experience across eCommerce, customer service, sales, purchasing and administration, while developing valuable skills that can support your future career.
If you're organised, enthusiastic and ready to learn, we’d love to hear from you!
Apply now through Indeed and take the next step towards building your career in eCommerce.
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- Are you interested in starting your career in e-commerce, customer service and business administration?
- Are you comfortable using computers and learning new software and online platforms?
- Have you gained experience through school, college, part-time work, volunteering, work experience or other activities where you had to communicate with people and provide help or support?
- Are you confident communicating clearly and professionally in both spoken and written English?
- Have you had any experience of selling, buying or managing products online, such as using eBay, Vinted, Depop, Facebook Marketplace or another online marketplace?
- Have you achieved, at least 5 GCSEs (or equivalent) at grade 4/C or above, including Maths and English?
Work Location: In person
