About the role PwC’s Customer Financial Services Consulting Practice is passionate about our purpose which is to help our Financial Services clients to design and deliver impactful experiences for their customers and to create value for society. Our team helps Financial Services organisations build powerful, next-generation businesses using state-of-the-art digital technology to deliver compelling and innovative experiences to their customers. Our Financial Services Design practice is at the heart of our Customer Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across all areas of our client’s businesses that interact with the customer/client including marketing, sales & distribution, service, client / broker relationship management, underwriting and pricing.
We are on the lookout for individuals who can help us lead engagements where we design and deliver the future of digital banking and wealth for our clients.
You will work alongside a range of our strategic alliance partners (Engine by Starling, Salesforce, Guidewire, Microsoft and others), gaining exposure to the latest in financial services technology and will have the opportunity to contribute to market-transforming programmes around the world.
What your day will look like:
Lead a team of product owners across a variety of domains (e.g. onboarding, payments, customer service, AML & Fraud, quote and buy, claims, renewals ) who work with clients to understand how they can adopt out-of-the-box capabilities from leading platforms (e.g. Engine by Starling)
You have worked in client-facing roles, in a consulting role, or at a technology company (in Financial Services) Product owner during implementation, leading teams of business analysts, UX / UI designers and engineers to design and deliver new digital customer and colleague experiences. Experience also in delivery lead roles are highly sought after
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
