Queens Park Health Centre are looking for 2 part-time receptionists to join our team. The main base will be The Village Medical Centre, Great Denham, however, applicants must be willing and flexible to work across all three practice sites as required.
Duties will include:
- Signposting patients and consulting with members of the Practice team
- Making patient appointments or answering patient queries face-to-face
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Process appointment requests for future appointments from patients by telephone and in person
- Deal with visit requests
- Take telephone calls from patients about appointments and queries
- Accept test samples from patients and deal with accordingly
- Advise patients of relevant charges for private work (Non-General Medical Services), accept payment and issue receipts for same
For further duties, please see attached job description.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
We are a practice with 22,600 patients on three sites.
- SystmOne clinical system
- Rated “Good” by CQC
- High QOF achievers
- Friendly nursing and administrative support
- Development of special interests encouraged
- Training supported
- Attractive salary and terms and conditions
We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We “grow our own” staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
