We are seeking a motivated and experienced Reception Manager to support the day-to-day leadership of our reception team, ensuring the delivery of an efficient, responsive and patient-focused service across our two-site Practice.
This is an excellent opportunity for an individual with strong leadership, organisational and communication skills to play a key role in the smooth operation of our busy GP practice. The successful candidate will provide visible leadership to the reception team, supporting staff development and ensuring that all patient interactions whether face-to-face, by telephone or online are managed professionally, efficiently and with compassion, and in line with Practice policies and expectations.
As Reception Manager, you will:
- Provide day-to-day leadership of the Reception Team.
- Act as a role model, promoting excellent customer service and patient care.
- Prepare and manage staff rotas, ensuring adequate cover.
- Coordinate annual leave, sickness absence, appraisals and performance management.
- Support the Management Team with daily operations.
- Assist with recruitment, induction, training and development of reception staff.
- Monitor performance and support staff to achieve objectives.
- Promote a positive, supportive and inclusive workplace.
- Identify opportunities to improve processes and patient experience.
- Ensure reception procedures are followed consistently and in line with practice policies.
The ideal candidate will have:
- Previous supervisory or management experience.
- Strong leadership and people management skills.
- Excellent organisational and time management abilities.
- Outstanding communication and customer service skills.
- Ability to remain calm and effective in a busy environment.
- Experience of rota management and workforce planning.
- A proactive approach to problem-solving and service improvement.
- Experience of performance management.
- Good IT skills and the ability to learn new systems quickly.
- Experience within a healthcare, GP practice or NHS setting.
Working Hours 37.5 hours per week, 5 days a week, working either:
or
The successful candidate must be able to work both shift patterns.
Salary depending on experience. To be discussed at interview.
About us
Avisford Medical Group is a progressive, patient-focused GP practice serving approximately 12,500 patients. We are committed to delivering high-quality primary care services through a dedicated multidisciplinary team, with patient care at the heart of everything we do.
As General Practice continues to evolve, we are committed to strengthening our services, developing our workforce and improving the way we work. We foster a supportive, inclusive culture where staff are valued, encouraged to develop their skills and empowered to make a difference.
This is an exciting time to join the practice as we continue to invest in our teams, improve operational resilience and build a sustainable future for our patients and staff. We are proud of our collaborative approach and recognise that our people are our greatest asset.
The Reception Manager role is a newly created position that reflects our commitment to providing dedicated leadership and support to our Reception Team. The successful candidate will play a key role in leading one of the practice's largest teams, driving high standards of patient service, supporting staff development and helping to shape the future of front-of-house operations.
Pay: £12.71-£17.00 per hour
Benefits:
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
