Join the Team at Safe.co.uk
Role: Sales & Customer Service Specialist
Location: Preston, PR2
Employment Type: Full-Time
Salary: £28,000 to £32,000 depending on age and experience + Commission
About Safe.co.uk
At Safe.co.uk, we are the UK’s leading online security specialist. From domestic home safes and fireproof cabinets to commercial high-security safes, key management, locks, and smart security, we help thousands of homeowners and businesses protect what matters most.
We pride ourselves on providing top-tier technical expertise, straightforward guidance, and exceptional customer care. To support our continued growth, we’re looking for a proactive, client-focused Sales & Customer Service Specialist to join our team.
The Role
In this dynamic position, you will be the frontline voice of Safe.co.uk. You’ll guide customers through every step of their journey - helping them select the right security products, managing sales orders, and delivering outstanding after-sales support.
Why Join Safe.co.uk:
- Competitive Package: Attractive base salary + sales commission.
- Work-Life Balance: 37.5 hours per week, Monday to Friday, 9am to 5pm.
- Holidays: 25 days per year + bank holidays.
- Benefits: On-site parking, pension scheme, casual dress, employee discount, company events.
- Comprehensive Training: In-depth product and procedure training.
- Growth: A supportive team culture where proactive team members are encouraged to develop and progress.
Key Responsibilities:
- Consultative Selling: Answer inbound calls, live chats, and emails to guide customers toward the ideal security solutions based on their needs and budget.
- Order Processing: Accurately enter and process sales orders, coordinate with delivery/installation teams, and track shipments through our system.
- Customer Support: Resolve delivery queries, product questions, or after-sales requests efficiently, professionally, and empathetically.
- Value Addition: Suggest relevant accessories, lock upgrades, and specialised installation services to maximise sales opportunities.
- Product Knowledge: Stay updated on security standards and new product lines across our range.
What We’re Looking For
- Customer-First Approach: Strong active listening skills, empathy, and a genuine drive to resolve client needs.
- Strong Communication: Excellent spoken and written English with a professional, confident telephone manner.
- Relevant Experience: 1 year in customer service and sales.
- Tech-Savvy: Comfortable navigating order management software, CRM systems, and live chat platforms.
- Attention to Detail: Precision when recording specifications, order details, and customer addresses.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
Work Location: In person
