About The Music Works
We are proud to be Music School of the Year 2025 and Highly Commended at the Surrey Business Awards. Our purpose is simple: we make musicians and communities. We believe music has the power to build confidence, connection, and courage. Our Guildford Centre is the heart of our local community, and we are looking for someone special to be its driving force.
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The Role
We are looking for a natural organiser who loves connecting people.
You will be the face of The Music Works in every interaction. You will take ownership of the space, ensuring every student, parent, and teacher has an exceptional experience from the moment they walk through the door.
We are looking for a contractor to ensure our centre is managed and staffed during our core operational hours.
Service Coverage:
The contract requires the centre to be staffed and managed during the following core hours:
Tuesday, Wednesday and Thursday 15.30-20.15
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What matters most to us:
You are the warm welcome that makes our centre feel like home.
You proactively look for ways to improve the space—whether that’s keeping the coffee machine running, maintaining high standards of hygiene, or organising the waiting area.
You are articulate: you communicate clearly and consistently with parents, students, and our central team.
You handle sensitive information with maturity and discretion.
You lead with empathy: you nurture new enquiries from the first phone call to the first lesson.
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Your Skills & Experience
Customer service: A background in customer service is desirable
You have a keen eye for detail, you are the person that catches the mistakes and helps fix them!
Tech Savvy: Proficient with Microsoft 365 and comfortable managing schedules/diaries.
Proactive Attitude: You don’t wait to be asked; you look for creative ways to improve the customer experience.
First Aid Training desirable
An interest in music is a huge plus!
Start date: August/September 2026
Pay: £13.00 per hour
Benefits:
Ability to commute/relocate:
- Guildford GU1 1RR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you registered with HMRC as a self employed?
- Do you have reliable access to a vehicle?
Language:
- Fluent English (A level) (required)
Licence/Certification:
- Do you have an Enhanced DBS? (required)
- Enhanced DBS (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
