Get Curious, Nurture Others, Create Wow
Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you’ll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.
Duty Manager
The Duty Manager role supports the smooth running of daily hospitality operations, ensuring guests receive a warm, professional and consistent level of service. The role provides hands‑on support across Front of House, Housekeeping, Food & Beverage and Team Building areas, leading shifts, responding to issues, and maintaining standards throughout the site.
This role is operational rather than strategic, focused on ensuring the building, facilities and services are ready for guests and that teams are supported during each shift.
The hours are 24 hours per week, working 3 over 7 days on a flexible rota basis, including weekends and evenings. Additional shifts may be available and offered during periods of high occupancy, events, holidays, sickness cover and peak business demand.
Duties Include:
- Act as the main point of contact during the shift for guest queries, requests and minor complaints, escalating where required.
- Meet and greet facilitators for events and align their expectations with service delivery during their event to ensure that we deliver the best possible customer experience, promoting ad-ons available at the time.
- Lead in planning for the shift and deliver the appropriate communications to all members of the team present on shift.
- Direct, support and prepare customer spaces to meet requirements and as detailed in the reports and information provided.
- Ensure service delivery follows agreed Visual Standards and SOPs throughout the shift.
- Help maintain high standards of cleanliness, presentation and readiness across all hospitality areas through the agreed processes. This includes outdoor areas such as the terrace and grassed area infront of the concourse.
- Support smooth catering service flow, including preparing and organising dining room set‑ups, communicating with relevant colleagues to ensure that appropriate processes can be completed.
- Support bar operations including basic stock checks, replenishment and cash handling in line with procedures.
- Prepare and deliver team building exercises as required by the customer and planned on the rotas by the Assistant Managers.
Front of House & Customer Support
- Assist with guest check-in and check-out processes.
- Support room allocation and guest requests.
- Ensure guest information is handled securely and in line with GDPR requirements.
- Maintain key control and security procedures.
- Support booking enquiries and guest communications where required.
- Set up meeting rooms and event spaces in line with function sheets and customer requirements.
- Welcome event organisers and trainers.
- Assist with team-building activity preparation and delivery where trained.
- Ensure all event spaces are presented to a high standard.
- Support event changeovers and operational logistics.
Serve as the designated Fire Investigator and First Aider, prioritising the safety and well-being of both customers and staff.
Experience or Skills required:
· Previous experience in hospitality, customer service, housekeeping, reception, or food & beverage is desirable.
· Strong customer focus with a friendly, professional manner.
· Ability to multitask and adapt in a fast-paced environment.
· Good communication and teamwork skills.
· High attention to detail and organisational ability.
· Basic IT skills and willingness to learn new systems.
· Essential Food Hygiene qualification (or willingness to obtain).
· Flexibility to work varied shifts.
What we offer:
· Profit related Bonus for all staff.
· Pension provided. Ashorne double % paid in by employees
· Employee’s life is insured as soon as they start working for Ashorne Hill.
· Employee Assisted Programme
· Employee referral scheme, recommend someone you know and earn a one of £300 payment. T&C’s apply
· A commitment to sustainability & Wellbeing, with mental health champions through the organisation.
- Comprehensive benefits platform engaging our teams through recognition and wellbeing
· 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.
· Meal provided if you are working full time.
· Free use of leisure facilities: gym, sauna, and tennis courts.
- Christmas Shutdown, the whole site is shut from Christmas Eve through to the new year!
Rural location: Ashorne Hill Management College, Ashorne HIll, Leamington Spa, CV33 9QW
Pay: £18,033.60 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- Paid volunteer time
- Referral programme
Application question(s):
- Due to our rural location, public transport options are limited. Applicants must be able to commute safely and reliably each day.
Experience:
- Customer service: 1 year (required)
- Hospitality: 2 years (required)
Work Location: In person
