Job description:
We are looking for a friendly, organised and reliable Apprentice Administrator to join our television repair company and support the day-to-day running of our office.
This is an ideal opportunity for someone looking to develop their administration and customer service skills within a busy and friendly working environment. You will work closely with senior members of the team to ensure repairs are progressed efficiently and customers and clients receive regular, helpful updates.
Responsibilities
- Answer incoming telephone calls and deal with customer enquiries in a friendly and professional manner.
- Take accurate messages and ensure enquiries are passed to the appropriate member of staff.
- Support senior members of staff with customer and client communications.
- Update internal systems and repair records accurately.
- Liaise with engineers, technicians, suppliers and customers as required.
- Assist with general office administration and other tasks as required.
- Help ensure customers receive a high level of service throughout the repair process.
We are looking for someone who is:
- Friendly, polite and confident when speaking to customers over the telephone.
- Organised and able to keep track of multiple ongoing jobs.
- Reliable, punctual and willing to learn.
- Comfortable using computers and basic office software.
- A good communicator with excellent attention to detail.
- Able to work both independently and as part of a team.
- Calm and professional when dealing with customer queries or complaints.
- Proactive and willing to support colleagues when needed.
Pay: £8.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
