Job Title: Linen Porter
Employer: SYNERGYLMS
Site: West Suffolk Hospital
Two-shift pattern open:
- Monday to Saturday, 30 Hours, 5 Hours a day, 6 days a week
- Sunday to Friday, 30 Hours, 5 Hours a day, 6 days a week.
JOB PURPOSE
You will be required to assist in providing an efficient linen service in a busy environment. To prepare, deliver and collect the linen and laundry in line with the contractual services on a day-to-day basis.
We are looking for an enthusiastic individual to carry out a variety of duties including:
COMMUNICATION & WORKING RELATIONSHIPS
Internal to Synergy: Account Manager, Linen Services Manager, Linen Room Supervisor, Production Manager, Trainer, Employees of the company
External: Visitors, Health Service staff
DUTIES AND RESPONSIBILITIES
1. To assist in providing an effective and efficient customer liaison service so that all Synergy customers receive a quality service.
2. Ensure that effective communications are maintained between customers and Synergy personnel and that prompt action is taken for service requests or complaints.
3. Co-ordinate deliveries and collections from wards.
4. Ensure that company policies and procedures are maintained, particularly compliance with the required Health and Safety procedures and guidelines.
5. Transfer linen from laundry cages, trolleys to shelves.
6. Record information on linen stocks.
7. To take a flexible approach to work within the laundry service.
8. To participate in staff development and training initiatives.
9. To safely operate and monitor machines and equipment (master mover effectively and efficiently.
10. To act responsibly when manoeuvring cages with linen and be aware of the general public.
11. To undertake any other duties or tasks as reasonably required.
HEALTH AND SAFETY/RISK MANAGEMENT
The jobholder will comply with the Health and Safety At Work Act 1974 and other supplementary legislation and is required to take reasonable care to avoid injury during the course of work and co-operate with the Trust’s and Company’s Health and Safety policy and statutory regulations.
To use in a proper safe manner the equipment and facilities provided.
To refrain from wilful misuse of, or interference with, anything provided in the interest of health and safety and any action, which might endanger yourself and others.
To report as soon as practical accidents, hazards and untoward incidents and to ensure that accident forms are completed.
EQUALITY AND DIVERSITY
The jobholder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, customers and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
CONTINUOUS PROFESSIONAL DEVELOPMENT
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
RESPECT FOR PATIENT CONFIDENTIALITY
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
SPECIAL WORKING CONDITIONS
Physical Effort
· To adhere to the Company Manual Handling policy and procedure in executing the safe transfer of linen and laundry items around the Trust. This will require moving heavy weights manually and using trolleys/cages on a regular basis.
Mental Effort
· To be able to maintain concentration where the work pattern is predictable for example, maintaining high standards of accuracy when checking the contents of customer requirements.
Emotional Effort
· Exposure to distressing or emotional circumstances is occasional
Working Conditions
· The post entails occasional exposure to highly unpleasant working conditions in that indirect exposure to body fluids is implicit in the role.
Personnel Specification
· Qualifications
· Educated to a good general standard, with demonstrable verbal and numerical abilities.
· Training
· Demonstrate evidence of continuing professional development and training
· H&S Awareness
· Manual Handling
Experience
· Previous experience in laundry services or other service related industry.
· Knowledge & Skills
· Ability to carry out instructions accurately.
· Ability to follow procedures.
· Ability to learn and understand the instruments and trays
· Basic end user IT skills in order to operate linen stock management systems.
Personal Qualities
Ability to:
- Work in a team environment.
- Adopt a flexible approach to work
- Work under pressure to deadlines
- Pay attention to detail.
- Produce high standards/ quality work
Position subject to satisfactory DBS check
Job Types: Part-time, Permanent
Pay: £12.96 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
Work Location: In person
