Job Title:
Care Co-ordinator
Responsible to:
Staffing Manager / Office Manager
Hours
37 hours per week - Monday, to Friday
Pay
To be reviewed after successfully passing your 3-month probationary period
Main Duties and Responsibilities
Act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system.
Answer the telephone to patients and other callers.
Greet, assist and direct patients and visitors to the Practice
Co-ordinate the flow of communication between clinicians and patients during the working day. Ensure that messages are accurately delivered to the appropriate person
Pro-actively invite patients to attend appointments, check-ups or regular long-term condition clinics as appropriate.
Provide patients with appointment slots that, to the greatest extent possible, meet their needs and optimise the use of clinical time in accordance with practice policies.
Actively promote services to patients and facilitate their access to them.
Ensure patient contacts by phone, digitally, or in person are accurately recorded on the system so that other members of the team have a complete picture of a patients status if they are dealing with them in future.
Provide support to other members of the team as appropriate
Processing requests for medication and resolving queries in line with protocol.
Participate in team meetings and contribute ideas for improving how we provide care
Document Coding and Clinical Administration
To process, summarise and accurately code incoming clinical correspondence and patient documents within EMIS Web, following practice protocols and agreed timescales. This will include adding relevant clinical information and SNOMED codes to patient records, completing appropriate actions, and escalating any clinical concerns or queries to the relevant clinician
Job Title:
Care Co-ordinator
Recruiter:
Practice Manager
Qualifications Essential:
Good standard of general education
Experience desirable but not essential as you will be given training in a customer-based role.
Skills Essential:
Good level of numeracy and literacy
Excellent communication skills (Written and Oral)
Strong IT skills
Clear & polite manner in face-to-face and phone contact
Ability to plan and organise around priorities and work to complete multiple tasks to strict deadlines
Effective problem solving skills
Good interpersonal skills: especially influencing and empathic listening
Behaviours Essential:
Smart, polite and confident
A desire to develop and improve
Remain calm under pressure
Accept and easily adapt to change
Uses initiative to resolve problems
Effective and supportive performer in a team setting
Self-motivated
Flexible
Discreet and tactful
Work Remotely
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Benefits:
Work Location: In person
