Starting Salary: £12.71+ (depending on experience)
Location: Glasgow
Fully onsite - Monday to Friday
Voted one of Sunday times best places to work 2025 and 2026!
Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.
At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Position
We are looking for a Customer Service and Repairs Administrator to be based in one of our Glasgow Stores (Buchanan Street or Silverburn).
Job Responsibilities
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Support the branch management team, review and analyse store performance in repairs and special orders targets
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Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
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Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
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Conducting daily stock counts for audit purposes
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Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
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Taking charge of customer calls for repairs and Special Orders and processing these accordingly
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Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
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Management of all other administrative duties as required for the branch
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Maintaining a high level of 'Cut Above' customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.
Requirements:
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Experience in a commercially-focused (preferably retail) Administrator role
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Skilled in Microsoft Office suite
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Eager to learn and build on your retail and product knowledge
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The ability to work as part of a team and use your own initiative
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Fantastic communication and organisation skills
Benefits
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Excellent career development opportunities and a clear development path
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Accredited industry training and qualifications (fully-funded)
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29 days holiday per year
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Company life assurance of three times your salary for all colleagues
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Generous staff discounts
Colleague incentives
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If this sounds like the ideal role for you, apply now!
