Senior Lettings Manager
Loughborough - East Midlands
Basic - £45,000
OTE - £70k
My clients are an acquisitions business specifically designed for independent Letting Agents and Landlords with large portfolios.
I am looking for an experienced Senior Lettings Manager to join one of their passionate and vibrant teams and continue their success within the Lettings sector.
Position Summary
The Senior Lettings Manager is responsible for leading branch performance across people, portfolio growth, customer service, and commercial results. As part of a fast-growing group built through acquisition, the role plays a key part in embedding new ways of working, driving local execution, and ensuring successful adoption of group initiatives.
This position offers a clear progression pathway from leading a single branch to managing multiple branches, with opportunities to progress into regional and national leadership roles as the business continues to scale.
Key Responsibilities:
1. Team leadership
- Manage, coach and develop property and lettings team members alongside valuers and property specialists
- Build a high-performing local team through hiring, performance management and day-to-day leadership
- Set the standard for service quality and commercial discipline in the branch
2. Leading change & integration
- Own the local delivery of group and regional initiatives — new operating models, systems, pricing and service standards — and bring the team with you
- Translate central strategy into local execution, surfacing resistance and blockers early and resolving them rather than letting them stall delivery
- Hold ways of working steady through system migrations and process changes
3. Portfolio growth & landlord relations
- Own the landlord retention plan and churn prevention through proactive relationship management and issue resolution
- Win new landlord instructions via local and central lead generation
- Increase share of landlord wallet (new properties and services upsell from existing landlords)
- Maintain a healthy instruction pipeline and conversion metric
- Develop local partnerships to attract new landlord leads
4. Revenue per property growth & Commercial ownership
- Ensure optimal rent pricing, balancing speed to let, rent level and landlord outcomes
- Maximise management fee in line with company pricing policy
- Upsell existing landlords (higher packages, additional services)
- Own the full P&L of your branch, with full accountability for local budgeting and budget execution
- As you progress to a cluster, take on P&L accountability across up to three branches
5. Operational coordination & service quality
- Coordinate all local operations and ensure alignment with central service functions.
- Act as an escalation point for service quality issues.
- Identify recurring failures and drive fixes through cross-functional escalation and local coordination
Qualifications & Preferred Background:
A STRONG BACKGROUND IN THE LETTINGS MAGEMENT SECTOR - ESSENTIAL FOR THE ROLE.
- People management experience — hiring, coaching, performance management, building a team
- Change and integration experience — a proven ability to land new ways of working and lead teams through transition.
- Relationship management and retention skills, with a track record of growing a landlord base
- Full understanding of the lettings cycle (Tenancy, PM, compliance), with strong sales skills and commercial acumen
- Commercial strategy development and implementation experience — rent pricing, fees, discounts
- Sales partnership building experience (B2B referrals)
- P&L literacy, budgeting and cost control
- ARLA or equivalent qualifications
Compensation & Benefits:
- Competitive salary based on performance, recognising exceptional contributions to our integration success
If you would like to be considered for the above opportunity, please contact:
[email protected]
07854 088048
INDSD
