Victoria Medical Centre is seeking a highly organised and proactive Compliance Coordinator to join our team on a 12-month fixed-term contract.
This role provides high-level administrative and coordination support to the Deputy Practice Manager (Compliance) and Office Managers, helping to ensure the smooth and efficient delivery of administrative services across the Practice.
As the contract approaches its end date, the organisation will review its operational needs and consider whether an extension may be possible. However, any extension cannot be guaranteed and will be subject to business requirements.
About Victoria Medical Centre
We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the towns main shopping centre.
Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.
Benefits of working at Victoria Medical Centre:
- Enrolment to the NHS Pension Scheme
- Competitive salary
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team
Overview of the Job
The role supports the administration, reception, and secretarial teams through workflow coordination, monitoring of service targets, compliance support, staff onboarding assistance, stock control, and operational continuity during periods of increased demand or reduced staffing levels.
The post holder does not hold formal line management responsibility but will provide day-to-day coordination and support across administrative functions as directed by the management team.
Job Description
The following are part of the core responsibilities of the Compliance Coordinator role:
- Support the Deputy Practice Manager Compliance and Office Managers with day-to-day administrative coordination.
- Assist with staff rotas, annual leave monitoring, workload management, and identifying staffing gaps.
- Help maintain efficient administrative processes and contribute to service improvements.
- Support staff onboarding, inductions, training coordination, and development activities.
- Prepare reports, audits, meeting agendas, minutes, and other governance documentation.
- Provide reception and telephone support during periods of increased demand.
- Assist with compliance monitoring, record keeping, and facilities management tasks.
- Support the investigation and documentation of incidents, significant events, and learning events.
- Contribute to staff communications, including meetings and internal updates.
- Help implement new procedures, protocols, and administrative initiatives.
- Assist with ordering and monitoring clinical and non-clinical stock and supplies.
- Build positive working relationships and escalate issues appropriately to the management team
Essential Criteria
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Ability to take instructions
- Excellent interpersonal skills with the ability to build positive working relationships.
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to work under pressure
- Proactive and solution-focused, with the ability to make constructive suggestions to improve processes
- Experience of administrative duties
- Experience of working with the general public
Desirable criteria
- Experience of working in primary care
- Experience as working as an administrator in a GP practice
- Experience supporting or training administrative staff.
- EMIS / DOCMAN user skills
- Ability to provide guidance and informal training to administrative staff
Disclosure and Barring Service Check
This post is subject to the rehabilitation of Offenders Act (exceptions order) 1975 and as such it will be necessary for submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: £13.79 per hour
Work Location: In person
