IT Support Technician (1st/2nd Line) – Full Time | On-Site | Runcorn (WA7)
We’re looking for a proactive and customer-focused IT Support Technician to join our growing Managed Service Provider (MSP), part of a wider group of companies. You’ll deliver 1st and 2nd line support to both internal group businesses and external clients, working across a diverse range of systems, users, and environments.
This is an on-site role based in Runcorn, offering hands-on experience in a fast-paced, multi-client setting.
What You’ll Do
- Provide 1st & 2nd line support to internal users and external clients via phone, email, remote access, and on-site
- Set up, configure and maintain PCs, laptops, mobile devices, and user accounts (MACD)
- Support and administer Microsoft 365 environments across multiple customers
- Troubleshoot hardware, software, printers, and connectivity issues
- Assist with network support (LAN/WAN/WLAN, DNS, DHCP)
- Support and maintain EPOS and payment terminal systems
- Work with third-party vendors and telecoms providers where required
- Maintain system security, backups, and endpoint compliance
- Contribute to IT projects, rollouts, and client onboarding
- Accurately log and manage tickets, assets, and software licensing across clients
What We’re Looking For
- Experience in a 1st/2nd line IT support role, ideally within an MSP or multi-site environment
- Strong knowledge of Windows 10/11 and Microsoft Office
- Experience with helpdesk/ticketing systems and device builds
- Good understanding of networking fundamentals and infrastructure
- Excellent customer service and communication skills
- Ability to prioritise, multitask, and work under pressure across multiple clients
- A proactive, flexible, and team-oriented attitude
Nice to Have
- Experience with Microsoft Intune (Endpoint Manager)
- Familiarity with Sage software
- Exposure to telecoms/VoIP systems
- Knowledge of Microsoft Entra (Azure AD) or SharePoint
- Experience supporting EPOS or payment solutions
Requirements
- Full UK driving licence
- Right to work in the UK
- Ability to commute to or relocate to Runcorn (WA7 3FW)
What You’ll Get
- Full-time, permanent role (Monday–Friday)
- Free/discounted food and employee discounts
- Free on-site parking
- Health & wellbeing programme
- Your birthday off every year
- Option to buy back additional holiday after 1 year of service
Pay: £31,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Ability to commute/relocate:
- Runcorn WA7 3FW: reliably commute or plan to relocate before starting work (required)
Experience:
- 1st/2nd line IT support role, ideally within an MSP : 2 years (required)
- helpdesk/ticketing systems and device builds : 2 years (required)
- networking fundamentals and infrastructure : 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
