Department: Housekeeping
Responsible to: Head Housekeeper
Responsible for: 5 Star cleaning
Hours: Up to 45
Scope and general purpose: To ensure you are positive, productive, friendly fun and to ensure that you deliver a five-star housekeeping service in all areas of the resort.
MAIN RESPONSIBILITIES:
Guests & Quality
- Ensuring the removal of dirty linen/towels and the supply of clean linen/towels to the resort
- Assist with guest requests such as extra beds, pillows, and bathroom supplies.
- Assist with washing and ironing of guest laundry – Forbes standard
- Communicate with guests during their stay so their expectations are exceeded.
- Carry luggage to and from guests’ rooms as required.
- Assist with cleaning guest rooms and public areas.
- Set house fires and cottage fires and ensure enough logs and fire accessories.
Team
- Assist with the cleaning of team bedrooms for new arrivals and team areas
- Assist with the washing of team uniforms
Productivity
- Restock and replenish linen and supplies in the cupboards.
- Monitor linen stock and request orders to ensure the shift is efficient without running out of linen items.
- Count Linen and ensure the correct count is given to the laundry supplier.
- Organise and co-ordinate the distribution of laundry and linen around the resort
- Stock take linen and report any rejects, shortages or damaged linen to HHK.
- Follow all SOPs and checklists.
Health & Safety
- Ensure complete compliance with Health & Safety regulations.
- Follow all H & S guidelines as required and report near misses to HHK.
Sustainability & Environment
- Support the sustainability in your department in reducing energy consumption and wastage.
- Follow the sustainability policy.
