JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
Monitors contract expiration dates and create renewal timelines for each client account.
prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
Maintain comprehensive records of all contract modifications and renewal agreements.
Build and main positive relationships with existing clients.
Serves as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and addresses concerns that might impact renewal decisions.
Understand client business needs and how services align with their objectives.
Analyse contract performance metrics, identify trends in renewal rates, and assessing risk factors for non-renewals.
Generate reports on renewal pipeline status, forecasts revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
Work closely with sales teams to transition new contracts into renewal cycles, coordinate with commercial team on contract terms and compliance issues, and partner with account manager to ensure client satisfaction throughout the contract lifecycle.
Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential)
Experience in renewals or a retention role (essential)
Proven negotiation and persuasive communication ability (essential)
Excellent organisational skills, attention to detail along with ability to manage multiple priorities and deadlines simultaneously.
Proficiency in CRM systems and contract management software (essential)
Analytical capability to interpret contract data and metrics (essential)
Exceptional interpersonal skills and customer service focus ((essential)
What you can expect in return
Competitive & negotiable salary depending on experience.
25 days holiday plus bank holidays and option to buy 5 days
Contributory company pension scheme
Life Assurance
Health care scheme
Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
