About Us
We are a modern, fast-growing pharmacy delivering a premium, people-first service. Our patients rely on us for clear communication, speed, and reliability- and our customer service team is at the centre of that.
We don’t just respond- we are proactive, attentive, and always one step ahead.
The Role
This is a fast-paced, high-responsibility role where you will handle calls, emails, and patient onboarding across multiple systems.
You will also play a key role in proactively managing patient communication, ensuring nothing is left unclear or delayed.
Key Responsibilities1. Patient Communication
- Answer incoming calls quickly and professionally
- Respond to emails and queries efficiently and accurately
- Provide clear, confident answers across:
- Prescription queries
- Delivery updates
- Ordering and general support
2. Proactive Patient Updates (Key Responsibility)
- Actively monitor prescriptions and patient progress
- Contact patients proactively if:
- Further information is needed
- There are delays or updates
- Action is required from them
- Ensure patients are kept informed without needing to chase
3. Patient Onboarding
- Guide new patients through registration and setup
- Ensure all details are accurately captured and recorded
- Create a smooth, welcoming first experience
4. Relationship Building
- Build rapport naturally on calls
- Create a friendly, reassuring, and professional experience
- Balance warmth with efficiency — resolving queries without unnecessary delays
5. System Management & Accuracy
- Work across multiple systems (prescriptions, delivery, ordering, CRM)
- Keep clear, accurate notes on all interactions
- Ensure tasks are completed and nothing is missed or forgotten
6. Multitasking & Workflow Management
- Handle a high volume of calls and tasks
- Prioritise effectively in real time
- Maintain speed without compromising accuracy or service quality
What We’re Looking ForEssential
- Excellent communication skills- confident, clear, and professional on the phone
- Ability to build rapport quickly while staying efficient
- Proactive mindset- naturally follows up and doesn’t wait to be told
- Fast learner- able to pick up multiple systems quickly
- Strong multitasking ability in a fast-paced environment
- High attention to detail (especially with notes and patient information)
- Reliable memory and strong task follow-through
- Calm under pressure
What Success Looks Like in This Role
- Patients are kept informed without needing to chase
- Queries are handled quickly and correctly the first time
- Calls are efficient- friendly but focused
- Systems and notes are always accurate and up to date
- No dropped tasks, missed follow-ups, or communication gaps
Why Join Us
- Be part of a high-performing, supportive team
- Work in a structured, fast-moving environment
- Develop strong operational and communication skills
- Play a key role in delivering an outstanding patient experience
Important
This role requires speed, accuracy, proactivity, and strong communication.
If you naturally take ownership, think ahead, and enjoy speaking to people, you will thrive here.
Job Type: Full-time
Pay: £14.00 per hour
Work Location: In person
