Inbound Sales Adviser
Location: Bridgemead, West Swindon / Hybrid
Job Type: Full-time
About the Role
We're looking for a highly organised and motivated Inbound Sales Adviser to join our growing team.
This isn't a cold calling role. Every enquiry comes from people actively looking for our services. Your job is to guide them to the right solution, build trust, and convert enquiries into sales through excellent communication and disciplined follow-up.
Success in this role is not about taking calls—it's about owning your pipeline. You'll be responsible for managing every lead from first enquiry through to conversion, ensuring no opportunity is missed.
If you're someone who enjoys speaking with people, takes pride in maintaining an exceptional CRM, and knows that consistent follow-up wins business, we'd love to hear from you.
Working Hours
- Monday to Thursday: 9:00am – 5:00pm
- Friday: 8:00am – 4:00pm
Salary & Benefits
- £25,000 basic salary
- Uncapped commission (OTE £45,000+)
- 25 days annual leave plus bank holidays
- Long service holiday scheme
- Company sick pay
- Death in Service benefit
- Company pension
- Casual dress
- Free food and refreshments
- Free on-site parking
- Hybrid working available following successful probation
What You'll Be Doing
- Respond to inbound enquiries via telephone, email and live chat.
- Qualify customers and recommend the most appropriate service for their needs.
- Take ownership of your personal sales pipeline from enquiry through to conversion.
- Keep the CRM updated in real time with accurate notes, tasks and follow-up activity.
- Ensure every lead receives timely and professional follow-up until a clear outcome is reached.
- Re-engage dormant enquiries using telephone, email and other appropriate channels.
- Produce quotations and process customer orders accurately.
- Deliver exceptional customer service throughout the sales journey.
- Work towards and exceed monthly sales and conversion targets.
- Identify opportunities to improve conversion rates and customer experience.
- Escalate customer issues where appropriate while maintaining a professional service.
What We're Looking ForEssential
- At least 2 years' experience in an inbound sales or telesales environment.
- Proven ability to convert enquiries into sales.
- Excellent telephone manner and communication skills.
- Outstanding CRM management skills with strong attention to detail.
- Experience managing your own sales pipeline.
- Highly organised with excellent time management.
- Comfortable handling multiple enquiries simultaneously.
- Self-motivated with the ability to work independently.
- Confident using Microsoft Office and CRM systems.
- Professional, friendly and empathetic approach.
You'll Stand Out If You
- Believe that every lead deserves follow-up.
- Are obsessive about keeping your CRM clean and up to date.
- Can demonstrate how you've improved conversion rates through effective pipeline management.
- Enjoy being measured against targets and consistently achieving them.
- Take ownership of your own performance rather than waiting to be managed.
What Success Looks Like
You'll succeed in this role if you:
- Respond quickly to new enquiries.
- Never let qualified leads go cold.
- Maintain an accurate, up-to-date CRM at all times.
- Consistently achieve strong enquiry-to-sale conversion rates.
- Deliver an outstanding customer experience from first contact through to purchase.
Requirements
- Minimum 2 years' sales experience (required)
- Fluent English (required)
- Right to work in the UK (required)
Pay: £24,420.00-£40,065.89 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Work from home
Application question(s):
- Describe your process for managing a stalled lead pipeline. If you have several leads that haven't engaged in over a week, what specific steps do you take to re-engage them, and how do you track those efforts within your CRM?
Experience:
- Outbound sales: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
