About Us
Heanor Phones is a growing electronics retail and repair business with multiple locations specialising in mobile phones, tablets, laptops, gaming consoles, accessories, and repairs. We pride ourselves on excellent customer service, quality repairs, and helping customers find the right products for their needs.
The Role
We are looking for a confident, customer-focused individual with a technical background who enjoys both sales and technology.
This is not a technician role. We need someone who can sell, advise customers, book repairs, test devices, and help drive sales while understanding mobile phones and technology.
Key ResponsibilitiesSales & Customer Service
- Greet and assist customers
- Sell phones, tablets, accessories and services
- Recommend suitable products and upgrades
- Promote repairs and trade-in services
- Process sales through the EPOS system
- Handle customer enquiries in-store, by phone and online
Repair Administration
- Book repairs accurately
- Explain repair processes and pricing
- Contact customers with updates
- Manage collections and deposits
- Maintain repair records
Device Testing & Technical Support
- Test phones, tablets and laptops
- Identify common faults
- Carry out basic software troubleshooting
- Assist technicians with diagnostics where required
- Prepare devices for display and sale
Store Operations
- Maintain a clean and professional showroom
- Price and display stock
- Stock checking and replenishment
- Assist with social media content when required
Essential Requirements
- Excellent customer service skills
- Confident salesperson
- Basic technical knowledge of phones, tablets and laptops
- Good communication skills
- Reliable and punctual
- Ability to work independently
- Comfortable using computers and EPOS systems
Preferred Experience
- Previous phone shop experience
- Retail sales experience
- Experience booking repairs
- Experience testing mobile phones
- Experience with Facebook Marketplace, eBay or online sales
Personal Qualities
We are looking for someone who:
- Enjoys talking to customers
- Has a positive attitude
- Can build trust quickly
- Is organised and proactive
- Wants to learn and develop
What We Offer
- Flexible working hours
- Friendly working environment
- Ongoing training
- Opportunity to progress within the business
- Staff discounts
Pay: £12.71-£14.00 per hour
Work Location: In person
