Job Summary
- To provide efficient and effective administration support as part of the Severe
Mental health (SMI) physical health function which operates across primary
and secondary services
- To undertake the administration of all referrals received into the service
- Report to the Health support Team Manager who will provide ongoing
support and guidance.
- To work alongside primary partners in supporting the process
- Support GPs in the reviewing of SMI registers held in primary care.
- Support patients in accessing appointments
- Provide administrative support for the Health Support team including typing, diary
management, meeting organisation, preparation of reports using a range of
Microsoft Office programmes, filing and photocopying
- Manage enquiries from staff, service users/relatives, members of the public,
Consultants and other outside organisations
- Maintain a manual and electronic filing system
- Responsibility for the taking, typing and circulation of minutes, agendas, memos
and other documents alongside general administration duties
- Dealing with postal and electronic mail, telephone and reception queries and
messages
- To provide cover for colleagues on annual leave or sick leave, ensuring the
provision of a flexible, effective and efficient clerical and administration service to
the borough management team
- Liaison with external contacts and organisations, other hospitals and Trust staff,
community services, Social Services, third sector and VCSE
- Support and prompt patients in accessing appointments, and escalate when they
are unable to.
- Promoting good client care and anti-discriminatory practice. This may involve
dealing with clients in a distressed state and or where there are barriers to
understanding.
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
- Provide administrative support for the Health Support team including typing, diary
management, meeting organisation, preparation of reports using a range of
Microsoft Office programmes, filing and photocopying
- Manage enquiries from staff, service users/relatives, members of the public,
Consultants and other outside organisations
- Maintain a manual and electronic filing system
- Responsibility for the taking, typing and circulation of minutes, agendas, memos
and other documents alongside general administration duties
- Dealing with postal and electronic mail, telephone and reception queries and
messages
- To provide cover for colleagues on annual leave or sick leave, ensuring the
provision of a flexible, effective and efficient clerical and administration service to
the borough management team
- Liaison with external contacts and organisations, other hospitals and Trust staff,
community services, Social Services, third sector and VCSE
- Support and prompt patients in accessing appointments, and escalate when they
are unable to.
- Promoting good client care and anti-discriminatory practice. This may involve
dealing with clients in a distressed state and or where there are barriers to
understanding.
AFC 7/10/21 JME-273-21 Project Admin Support band 3
- To ensure all relevant referral information is recorded on PARIS and other local
data systems, and be responsible for the accuracy of the information contained
within the system.
- To communicate in a manner that is consistent with Trust policies and
procedures whilst presenting a positive image of the service
- To manage diaries effectively, ensuring that competing priorities are effectively
and efficiently dealt with
- The ability to prioritise own workload, organise and plan busy schedules
- To order and maintain sufficient levels of stationery and supplies for the
department
- To continuously review administrative processes within the team and contribute
to the ongoing development of the service
- To collect information and produce statistics as and when required by the
borough management team for audit and research purposes
This job description is not exhaustive, but is intended to give an overall picture of the
role. Other duties within the general scope of the post may be required from time to time.
The duties of the post and job description can be reviewed through the agreed process.
