Salary: £30,261.00-£32,722.00 per year
Hours: Monday-Friday, 9:30 – 18:30
Location: Enfield, London (In person)
Job Overview:
We are seeking a Customer Service Manager to lead our dynamic team in delivering exceptional service to our diverse customer base. The ideal candidate will possess strong communication skills, leadership abilities, and a passion for providing top-tier customer support.
Responsibilities:
- Manage and supervise the customer service and operations team to ensure high levels of customer satisfaction
- Analyse customer service data to improve processes and enhance the overall customer experience
- Communicate with customers via various channels to address inquiries, complaints, and feedback -this includes social media platforms
- Oversee multilingual customer support initiatives to cater to a global clientele
- Develop and implement strategies to enhance customer service operations
- Lead by example, demonstrating effective problem-solving skills and conflict resolution techniques
Qualification
- Proficiency in English; fluency in Urdu or Punjabi is a bonus
- Previous experience in supervising and managing a customer service team
- Strong leadership skills with the ability to motivate and guide team members
- Excellent communication skills, both written and verbal
- Ability to analyse data and identify trends to drive continuous improvement
Benefits
Join our team as a Customer Service Manager and play a key role in providing outstanding service to our customers while leading a dedicated team towards success. Apply now!
Please apply by sending an email to
[email protected] 