ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol or Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you!
As a Claims Training Coach, you will play an important role in developing both new and existing claims handlers through our academy-style training programme. Using your strong facilitation, coaching and feedback skills, you will help build confident, capable and customer-focused claims professionals who are equipped to deliver excellent outcomes.
You will support learners throughout their end-to-end development journey, helping them gain the technical knowledge, practical experience and skills needed to handle claims effectively. This will include guiding learners through key processes, sharing best practice and providing clear, constructive feedback to help them grow in confidence and capability.
This is a permanent, full-time opportunity that will be contractually based from our Bristol office but we also have an office in Bedwas, South Wales. Some travel between sites will be required, but we take a flexible approach to working and will aim to agree a working pattern that supports most commitments across a full-time working week.
Key responsibilities will include:
- Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
- Facilitate engaging, interactive learning sessions (classroom and virtual).
- Support the onboarding of new joiners through the Claims Academy programme.
- Provide one-to-one and group coaching to build confidence and capability.
- Observe live and simulated claims interactions, providing clear, constructive feedback.
- Identify learning gaps and tailor coaching and support to individual needs.
- Share real-world insights and best practice from your claims handling experience.
- Help learners understand processes and decision points across the full claims journey.
- Promote best-in-class claims handling behaviours aligned to company standards and FCA requirements.
- Work closely with the Training Team Lead to refine academy content and ensure consistency.
- Gather feedback from learners and stakeholders to continuously improve the training experience.
