Summary
The Care Centre Operative supports the effective daily operations of the Care Centre by
ensuring accurate order processing, maintaining inventory, and contributing to a safe,
efficient, and customer‑focused environment. The role requires strong organisational skills,
attention to detail, and a commitment to providing high‑quality service to internal and
external stakeholders.
Responsibilities
- Deliver high‑quality customer service through clear, professional communication.
- Contribute to a well‑organised, safe, and positive working environment.
- Pick, check, pack, and dispatch customer orders with accuracy and efficiency.
- Monitor stock levels, replenish shelves, and manage inventory‑related tasks.
- Receive, verify, and record deliveries.
- Participate in quarterly stock checks and stock control activities.
- Maintain high standards of housekeeping across the Care Centre.
- Collaborate effectively with Customer Service and other internal teams.
- Support achievement of Care Centre KPIs and continuous improvement initiatives.
- Perform duties independently when required, including lone‑working situations.
- Assist with additional tasks or projects as assigned by leadership.
- Hand cutting of personalised pouches
Essential Functions of the Role
- Ensuring accurate and timely processing of customer orders.
- Maintaining inventory records, stock accuracy, and supply availability.
- Upholding safety, cleanliness, and operational standards within the Care Centre.
- Communicating effectively with colleagues and departments to resolve issues.
- Operating independently when required and demonstrating sound judgement.
- Supporting operational performance targets and continuous improvement.
Education and Work Requirements
- No formal education requirements specified.
- Ability to use computer systems and basic technology tools.
- Strong communication, organisation, and time‑management skills.
- High attention to detail and the ability to work effectively under pressure.
Education and Work Preferences
- Previous experience in a warehouse, logistics, or order‑processing environment is
desirable but not required.
- Experience working in a customer‑focused, service‑driven organisation is beneficial.
- Ability to work independently and collaboratively in a fast‑paced setting.
What we offer
- Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
- 5% employer pension contribution
- Salary Sacrifice
- Private healthcare options including for family members
- Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
- 25 days holiday plus bank holidays, with the option to buy and sell extra days
- 1 "Me Day" and 1 paid Volunteer Day every year
- Support for families, including enhanced family- friendly policies
- Employee Assistance Programme for everyday support
- Refer a friend scheme if you bring great people into the team
