Ensure you report for duty punctually wearing the correct uniform at all times with the highest standards of grooming.
- Ensure all our guests receive a positive, warm and professional first impression of the Restaurant and to be seated at their table.
- Assist in an efficient registration and logging of all arriving guests.
Manage the booking sheet in an efficient way, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings. Must have awareness of future booking constraints at all times. Answer all incoming calls promptly and courteously and to ensure all telephone messages, mail and emails are accurate with good English language manner at all times.
- Ensure all booking details are accurate and to assist in maximizing table occupancy.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure all credit cards details are taken or other payments methods when necessary and dealt with in the correct manner.
- Ensure all reservations are communicated to the Management Team on duty in a detailed hand-over and to inform them of Special Attention Guests/VIP’s.
- Report and log any complaints/comments to the Management Team on duty.
- Ensure all dietary requirements are detailed and accurate for party bookings and kitchen has this information in good time.
Ensure immaculate cleanliness of all menus, no smudges, cornered pages, stains etc. Ensure regular clients are recognized and greeted accordingly and their profiles are regularly updated. Acknowledge and bid farewell to all departing guests leaving them with a good and professional lasting impression.
- Ensure the weekly stationary requisitions are completed and recorded on time.
Ensure all restaurant files and photocopying is kept in an organized way and is up to date at all times. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Team Management
- To manager, train and lead the reception team
- Conduct induction days involving training of the reception position, this will include paperwork and reservation reports to ensure.
