Operations Manager - Neighbourhood and Tenancy Services
London – covering Tower Hamlets and Lambeth (2 days office-based, 3 days onsite)
£59,700 - £65,000
Successful candidate will undergo a basic DBS check
Hyde is looking for an Operations Manager - Neighbourhood and Tenancy Services to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As an Operations Manager - Neighbourhood and Tenancy Services at Hyde, you will lead the delivery of an integrated, high-performing neighbourhood and tenancy management service across our communities. You will bring together tenancy management, anti-social behaviour, neighbourhood services and building safety compliance to ensure customers receive a fair, consistent and customer-centred service that supports safe, sustainable tenancies and thriving neighbourhoods.
Key Duties
- Lead, manage and coach neighbourhood, tenancy and ASB teams to deliver a high-performing, customer-focused service.
- Oversee complex tenancy breaches, ASB cases, possession proceedings and escalated neighbourhood complaints through to effective resolution.
- Ensure neighbourhood, tenancy, fire safety, building safety, safeguarding, data protection and health and safety requirements are met.
- Use performance data, customer feedback and trend analysis to drive service improvement, innovation and value for money.
- Build strong partnerships with customers, local authorities, emergency services and community organisations to improve neighbourhood safety and wellbeing.
Why Join Hyde?
Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As an Operations Manager - Neighbourhood and Tenancy Services we’re seeking someone who can bring:
- Proven experience managing tenancy, anti-social behaviour or neighbourhood services in a housing or community setting.
- Strong knowledge of housing law, tenancy legislation, building safety and fire safety regulations, safeguarding and risk management.
- A proactive mindset and passion for delivering excellent customer outcomes, safe communities and sustainable tenancies.
- The ability to lead and develop high-performing operational teams, manage budgets and use data to drive service improvement.
The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
