Job Description
Join L J Transportation as a Control Room Operative and help keep our network moving smoothly. We’re looking for a calm, proactive individual who can manage real-time information, coordinate with drivers and dispatch teams, and ensure safe, efficient transport operations across our busy service network. We are seeking an enthusiastic Control Room Operative to join our Day Shift team. Please see details below:
Day time shifts(office based- non remote, due to the location of the office, you need have a UK Driving licence and access to a vehicle.)
5 days on/ 3 Days off shifts pattern 7am-5pm
Key Benefits:
· Permanent Contract (following successful completion of probationary period).
· Full time position.
· Monthly pay (PAYE).
· 28 days paid holiday
· Employee Pension Scheme.
.Employee Discount
.Company Healthcare Cash plan (HCP)
· Company Uniform/PPE Supplied as required.
.Onsite free parking
.Ongoing Training Provided
About the Company:
LJ Transportation Ltd is a well-respected, family-run provider of Road Rescue, Vehicle Collision & Breakdown Recovery solutions in the East of England and surrounding areas. We are a responsive and flexible supplier to major motoring organisations, manufacturers, insurance providers, fleet management companies and public authorities.
About the role:
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed.
Main Duties Include:
· Supporting customers through the assistance/recovery process.
· Booking jobs onto, and administering jobs within, our workflow management software.
· Ensuring that processes and procedures are always followed.
· Ensuring that agreed service levels are met for our customers/clients.
· Communicating with various stakeholders (Customers, Clients, Heavies division).
· Other duties as required to support the aims of the business.
Candidate Requirements:
· Able to remain calm under pressure.
· A Team Player.
· Good customer service/communication skills.
· Able to work in a disciplined manner.
· Willing and able to learn new information.
· Computer literate and good competency in Maths & English.
· Familiarity with the Recovery industry is preferred, but not essential (induction/training is provided).
If you think you have the relevant skills and experience for this job then please do get in touch, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £13.07 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
