About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview:
As a Workshop Engineer, you are responsible for building, configuring, testing, repairing, and preparing IT equipment to support customer deployments and internal business requirements. You play a key role in ensuring that devices are delivered accurately, efficiently, and to the high standards expected by the business and its customers.
You will work as part of the Workshop team to complete hardware builds, diagnose faults, manage equipment logistics, maintain accurate records, and support project delivery activities. Success in this role relies on technical accuracy, attention to detail, strong organisation, and a commitment to quality and customer service.
Key Responsibilities:
Hardware Build and Configuration
Build, configure, and test laptops, desktops, servers, printers, and other IT equipment.
Install operating systems, software applications, drivers, and updates in line with customer and company requirements.
Configure devices according to documented build standards and deployment specifications.
Complete quality assurance checks to ensure equipment is fully operational before deployment.
Prepare devices for customer delivery, installation, or collection.
Workshop Operations
Carry out daily workshop activities in accordance with workload priorities and delivery schedules.
Support equipment booking-in and booking-out processes, ensuring records are accurate and complete.
Assist with equipment staging, asset tagging, imaging, and deployment preparation.
Ensure workshop tasks are completed within agreed timescales and service targets.
Maintain a clean, organised, and safe working environment.
Repairs and Technical Diagnostics
Diagnose and repair hardware faults where appropriate.
Troubleshoot issues relating to desktops, laptops, peripherals, and other supported equipment.
Escalate complex technical issues to the Workshop Supervisor when required.
Record repair activities, findings, and resolutions accurately.
Assist in identifying recurring issues and recommend improvements where appropriate.
Stock and Asset Management
Assist with receiving, checking, and recording deliveries from suppliers.
Support stock management activities, including inventory checks and stock organisation.
Ensure assets are recorded accurately and tracked through the build and deployment process.
Report stock shortages, damaged items, or discrepancies to the Workshop Supervisor.
Assist with stock audits and inventory management tasks as required.
Quality and Compliance
Follow all workshop procedures, build standards, and quality assurance processes.
Maintain accurate documentation relating to builds, repairs, and equipment movements.
Ensure all work complies with company policies, security requirements, and quality standards.
Support compliance with ISO, Quality Management System (QMS), and operational procedures where applicable.
Take responsibility for maintaining high standards of workmanship and attention to detail.
Service Delivery and Collaboration
Work closely with Workshop colleagues, Service Desk teams, Project Engineers, and Procurement staff.
Support project delivery by preparing equipment in line with project schedules and requirements.
Communicate progress, issues, and delays to the Workshop Supervisor in a timely manner.
Required Skills & Experience:
Essential
Experience working with computer hardware, device configuration, repairs, or technical support activities.
Good understanding of PC, laptop, server, and peripheral hardware.
Ability to build, configure, and test IT equipment accurately.
Strong attention to detail and commitment to quality.
Good organisational and time management skills.
Ability to manage multiple tasks and prioritise workload effectively.
Strong problem-solving and troubleshooting skills.
Good written and verbal communication skills.
Comfortable following documented processes and procedures.
Ability to work both independently and as part of a team.
Desirable
Experience working within an MSP, IT services, workshop, or technical support environment.
Familiarity with Microsoft operating systems, Microsoft 365, and business applications.
Experience with hardware imaging, device staging, and deployment preparation.
Knowledge of asset management and stock control processes.
What We Offer:
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Key Points:
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
