We're looking for an enthusiastic and guest-focused Hotel Lead to join our team. This is a fantastic opportunity for an experienced hospitality professional who enjoys leading people, driving high standards, and delivering exceptional guest experiences.
As a Hotel Lead, you will be responsible for supporting the day-to-day operation of the Front Office department, leading by example to ensure every guest receives a warm welcome, outstanding service throughout their stay, and a memorable farewell on departure. You will motivate and coach team members, resolve guest concerns, monitor departmental performance, and help maximise revenue through effective upselling opportunities.
This role requires flexibility to work a variety of shifts, including early mornings, evenings, weekends, bank holidays, and occasional overnight shifts as required by the business.
