We have an exciting permanent opportunity for an experienced individual to work in our North London Regional Property Team.
You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.
This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.
What we’re looking for
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An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
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A natural curiosity for resolving problems and genuine passion for helping our customers.
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Commercial awareness and ability to interpret and follow businesses processes.
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Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.
Duties will include but will not be limited to the following
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Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
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Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
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Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
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Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.
What you'll need to succeed
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Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
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Experience of analysing customer feedback to achieve service improvements
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Attention to detail and accuracy in reporting
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Experience of working with external stakeholders
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Experience of dealing with customers and responding to customer enquiries on the phone and in writing
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An experienced user of Microsoft Office and the ability to easily learn other IT packages
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Strong administrative skills and the ability to manage a varied and demanding workload
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Ability to work independently and use initiative to problem solve
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
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