Who We Are
On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).
The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)
The role
The Customer Service Administrator provides essential administrative and operational support to the Customer Service Department, ensuring customer orders and enquiries are processed accurately and efficiently. The role focuses on day‑to‑day order processing, administration, and customer communication, supporting the wider team to deliver a consistent and reliable service.
As a Customer Services Administrator at IPL you will:
Process customer orders accurately and in a timely manner in line with internal procedures.
Update and maintain customer delivery schedules.
Create and manage customer shipments.
Answer incoming telephone calls and direct queries appropriately.
Respond to routine customer enquiries via phone and email.
Send customer samples as requested and maintain records.
Log customer complaints accurately and escalate in line with procedures.
Raise credit requests and support internal approval processes.
Maintain accurate customer and order records on internal systems
Carry out general day‑to‑day administrative duties to support the Customer Service team.
What you will bring to the role:
Proven administrative experience, preferably within a sales or customer service environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
Experience with SAP software or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise tasks effectively.
Excellent communication skills in English, both written and verbal.
Demonstrated computer literacy with a good understanding of IT systems relevant to administrative functions.
Ability to manage time efficiently in a fast-paced environment while maintaining attention to detail.
Previous experience in sales administration or customer service roles will be advantageous. This role is ideal for motivated individuals seeking a challenging yet rewarding position within a professional setting that values organisational excellence and superior customer service skills.
If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!
