Curio Group is a leading education services and advisory company that works with universities, vocational education providers, schools and companies to drive change through learning.
We lead the online learning transformation for many of our clients and partners by focusing on creating and delivering exceptional learning experiences. Our focus on solving complex learner experience problems allows us to specialise in strategy, technology, experience, content, design, and delivery.
Our business practice stretches across Australia, Asia, Europe and North America.
The Senior Client Director, UK & Europe, is a senior, client-facing leader who owns a portfolio of enterprise accounts and commercial outcomes across all Curio products and services. The primary objectives are to protect and grow recurring revenue through renewals and cross-sell, to ensure clients receive excellent operational delivery, and to coordinate across our products and services.
Please note: The successful applicant will be based in the UK and able to travel to our clients across the UK and Ireland. Curio has an office in London, but the person can work remotely.
Key Responsibilities
A. Commercial ownership
Act as the named senior Curio contact for assigned enterprise clients across all products and services.
Lead renewal strategy and negotiations to protect and grow recurring revenue.
Develop and own account plans, forecasts and the weekly revenue-at-risk report in HubSpot.
Drive cross-sell and upsell opportunities across the Curio product suite.
Manage commercial escalations within the agreed delegated authority.
B. Delivery and client success
C. Product and operational collaboration
D. Faculty and supplier coordination
E. Reporting, governance and improvement
Skills and Qualifications
Experience: Minimum seven years of enterprise account management, customer success or commercial leadership experience. Proven track record of leading renewals, retention and cross-sell in a SaaS, edtech or professional services environment. Experience managing multi-product portfolios or complex programme delivery is highly desirable.
Work health and safety responsibilities
