About FLAG DV
FLAG DV is a specialist charity supporting survivors of domestic abuse who are navigating the family court system. We provide free family law legal advice, family court support, and trauma-informed programmes that help survivors better understand and manage the court process.
About the Role
We are looking for an organised and proactive Service Administrator to support the day-to-day delivery of our services.
This is a varied role supporting our Legal Advice Service, Family Court Support Service, and Breaking the Fear programme. You will help coordinate appointments, communicate with clients and partner agencies, maintain accurate records, support online programmes, and assist with social media content creation.
This role would suit someone who enjoys organisation, is confident using technology, and can manage multiple priorities within a busy service environment. You will be working across multiple digital systems, including Salesforce, Google Workspace, Microsoft Teams, Canva, and social media platforms, so confidence learning and using technology is essential.
Key Responsibilities
- Managing service inboxes and client communications
- Booking appointments and assessments
- Supporting referrals and service coordination
- Maintaining accurate digital records
- Supporting online workshops and programmes
- Creating and publishing social media content using Canva, Facebook, and Instagram
- Providing general administrative support across the charity
Essential Skills and Experience
- Previous administration, coordination, or service support experience
- Strong organisational skills and attention to detail
- Excellent IT skills and confidence learning new systems
- Experience working with digital records, calendars, and online platforms
- Ability to work independently and manage competing priorities
- Professional communication skills
Desirable
- Experience with Salesforce or other CRM systems
- Experience with Google Workspace
- Experience creating social media content using Canva
- Experience within the charity, legal, or support sectors
What We Offer
- 28 days annual leave plus bank holidays (pro rata for part time)
- Matched pension contributions
- Flexible and agile working arrangements
- Supportive and collaborative team culture
- Opportunities for learning and development
- Trauma-informed working environment with regular supervision and wellbeing support
To apply, please submit your CV and a cover letter explaining why you are interested in the role.
Pay: From £12.71 per hour
Benefits:
Application question(s):
- This role requires working across multiple digital systems including databases, cloud-based software, online calendars, social media platforms and Canva. Please describe your experience learning and using new technology in the workplace and give examples of systems you have used.
- This role includes creating and publishing content for Facebook and Instagram using Canva. Please describe any experience you have creating digital content, social media posts, or promotional materials.
- Describe an administrative role where you were responsible for managing multiple priorities. Include the systems you used, the volume of work you managed, and how you kept tasks organised and deadlines on track.
Experience:
- Administrative: 2 years (preferred)
Work Location: Hybrid remote in Newbury RG14 1BA
