Job Overview
Volunteers play a key part of the support that we offer to clients at Pathway Project and the Volunteer Co-ordinator is pivotal in making sure we recruit, induct and train the right people to support our clients. She will have a deep understanding of what volunteers need and how to motivate and develop people to reach their full potential.
She will have the skills to ensure the volunteers feel valued, empowered to be their authentic selves and capable of achieving great results. She will work closely with the Fundraising and Outreach team to ensure there is an engaged team of volunteers working with them.
Duties
- 1. Volunteer Recruitment & Promotion
- Promote volunteering opportunities through multiple channels, including social media, community networks, and online platforms.
2. Corporate (CSR) Volunteering
- Liaise with corporate partners to coordinate group volunteering opportunities aligned with their CSR objectives.
- Organise and manage corporate volunteer days, ensuring they are meaningful and well-structured.
- Provide briefings, guidance, and support to corporate volunteers during activities.
- Maintain and grow relationships with businesses to encourage ongoing engagement.
3. Volunteer Onboarding & Induction
- Act as the first point of contact for all volunteer enquiries, providing timely and welcoming responses.
- Oversee recruitment processes including applications, interviews, and safe recruitment checks (e.g. DBS where required).
- Deliver engaging induction sessions to introduce volunteers to the charity’s mission, policies, and expectations.
- Ensure all onboarding documentation and compliance requirements are completed.
4. Volunteer Deployment & Coordination
- Match volunteers to roles based on their skills, interests, and availability.
- Coordinate scheduling and activities, ensuring effective placement within services or events.
- Work closely with internal teams to ensure volunteers are well-integrated and supported.
5. Volunteer Welfare & Engagement
- Provide ongoing support and act as a key point of contact for volunteer queries and concerns.
- Promote volunteer wellbeing and ensure a safe, inclusive, and supportive environment.
- Address any issues, conflicts, or safeguarding concerns in a timely and appropriate manner.
- Maintain regular communication to keep volunteers engaged and informed.
6. Training & Development
- Identify training needs and coordinate or deliver relevant training sessions.
- Ensure volunteers are equipped with the knowledge and skills required for their roles.
- Facilitate both mandatory and optional learning opportunities.
7. Ongoing Learning & Development
- Support volunteers’ continuous development through mentoring, feedback, and progression opportunities.
- Maintain accurate training records and monitor development outcomes.
- Encourage reflective learning and skills building to enhance volunteer contribution and satisfaction.
8. Volunteer Retention & Recognition
- Develop and deliver initiatives to recognise and celebrate volunteer contributions (e.g. awards, events, communications).
- Monitor volunteer satisfaction and identify opportunities to improve retention and engagement.
- Foster a sense of community and belonging among volunteers.
9. Administration & Reporting
- Maintain accurate volunteer records and databases in line with GDPR and organisational policies.
- Track and report on volunteer engagement, hours contributed, and impact.
- Support reporting requirements for funders or stakeholders relating to volunteering.
Key Skills & Experience
- Experience in volunteer coordination, community engagement, or people management.
- Experience organising events or outreach activities.
- Ability to build partnerships, particularly with corporate organisations (CSR experience desirable).
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Experience delivering or coordinating training (desirable).
- Understanding of safeguarding, equality, diversity, and inclusion.
Personal Attributes
- Enthusiastic and proactive approach to engagement.
- Empathetic, supportive, and approachable.
- Strong relationship-building skills.
- Adaptable with the ability to manage multiple priorities.
- Passionate about the charity sector and community impact.
Key Relationships
- Volunteers (individual and corporate)
- Internal teams and service leads
- Corporate partners and CSR contacts
- Community organisations and networks
- Represent the charity at recruitment events, community outreach activities, and information sessions to engage potential volunteers.
- Develop and maintain relationships with CSR leads and corporate partners to facilitate employee volunteering opportunities.
- Design and deliver engaging recruitment campaigns to attract a diverse pool of volunteers.
Pay: £14,000.00-£14,400.00 per year
Application question(s):
- 1) Do you have experience of managing volunteers Yes/No
- 2) Do you have experience working in a Charity Sector? Yes/No
- 3) Do you have any reason that you cannot work with children or vulnerable people on a 121 basis? Yes/No
Work Location: In person
